Agent - Telesales

Company Description Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa days. Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping hundreds of thousands of customers every year find, and do, "whatever makes them pink". lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and enhance customers’ travel experience. Experts in brightening up online travel, we help our customers find and do “whatever makes them pink”.We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveler journey for millions of people. Job Description Key Responsibility: Internal group coordination. Optimize second-level tasks. Manage Back Office tasks for the English market. Use of GDS (Amadeus and Sabre) and other internal tools. Administrate Pre-travel claims. Work to tight deadlines. Essential: Having 4-5 yrs of work experience in the Travel industry. Fluent in English (multilingualism is a plus). Having 2-3 yrs of high knowledge experience in GDS (Amadeus and Sabre). Clear handling of reservations including changes, cancellations, refunds, issue tickets, reissues tickets and adding flight extras. Tests will be done. Proven work experience in travel agencies. Knowledge of basic computer tools. Availability from Monday to Sunday and in Indian holidays (rotating shifts). Abilities/Qualities: Resolutive skills. Good communication skills. Proactive team player with the ability to work in a team. Positive attitude. Self-motivated person with initiative. Problem solver Ability to work under pressure. Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.