Agent Customer Support (English Speaking agents)

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

Key responsibilities:

? Identifying customer needs, investigating and recommending solutions.

? Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure

end-to-end resolutions are attempted and achieved for every customer connection.

? Consistent upskilling as part of self-development to maintain process knowledge.

? Maintaining coordination within teams to collaborate on solutions and escalations.

? Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.

Requirements:

? Excellent communications - Verbal and Written

? Attention to details, conflict resolution and relationship building.

? Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company

based applications.

? Agents should also be able to help establish our reputation as a company that offers excellent

customer support during all post-sales procedures.

Please note - We work 6 days a week (Mon - Sun), rotational shifts - 24/7.

Qualifications

Any Graduate