Agency Debt Manager

As an Executive at Navi, your role will involve setting up and managing a network of agency partners to drive collections for the region. You will be responsible for ensuring proper planning for effective recovery through strong execution, guiding and motivating agencies and their field teams to reach monthly targets. Data analysis will be a key aspect of your role to assess performance, identify key gaps, and drive results. Additionally, you will be required to monitor and supervise the activities of the allotted agency and end agents, conducting regular audits. Guiding agencies and agents regarding their performance vs targets, maintaining fair collection practices in adherence to the code of conduct & legal guidelines, and ensuring that the team follows the same will also be part of your responsibilities. Furthermore, synthesizing learning from ground operations and generating insights/ideas for driving better efficiency will be crucial for success in this role. Key Responsibilities: - Set up and manage a network of agency partners for collections - Ensure proper planning for effective recovery and guide agencies to reach monthly targets - Conduct data analysis to assess performance and identify key gaps - Monitor and supervise agency activities and conduct regular audits - Guide agencies and agents on performance vs targets - Maintain fair collection practices in adherence to the code of conduct & legal guidelines - Synthesize learning from ground operations for driving better efficiency Qualifications Required: - Business / Sales / Operations/ Collection leader with 2+ years of relevant experience - Experience with Tech-first Startups or top FMCGs preferred - Entrepreneurial mindset with the ability to hustle and solve problems on the ground - Experience working with vendors - Strong analytical skills and knowledge of the local language - Excellent communication and interpersonal skills with a collaborative management style,