Advisor - Account Services Management

As an Account Services Management Advisor (Field Functional Leader) at Dell Technologies, you will play a crucial role in supporting and enabling field service excellence. Your responsibilities will involve overseeing three key pillars: CSP Offering, Field Support Augmentation, and Blended Delivery to ensure On-Site Engineers (OSEs) receive timely support, manage escalations, and drive alignment with strategic transformation goals. Join our Field Services Team in Mumbai, India, and make a profound social impact while doing the best work of your career. **Key Responsibilities:** - Make a measurable impact on customer satisfaction and service continuity. - Lead strategic initiatives to shape the future of field operations. - Collaborate cross-functionally with Sales, Engineering, and Customer teams to solve complex challenges. - Grow your leadership influence by managing escalations, optimizing resource logistics, and aligning with transformation goals. - Develop a global perspective through engagement with diverse teams and customers across regions. **Qualifications Required:** - 5+ years of experience in field service operations or functional leadership. - Strong customer engagement and cross-functional collaboration skills. - Proven ability to manage escalations and coordinate across teams and time zones. - Familiarity with CSP offerings and blended delivery models. - Multilingual capabilities are a plus. **Company Overview:** At Dell Technologies, we believe in the power of each individual to make an impact. Our team members are at the center of everything we do, and we are committed to providing equal employment opportunities for all employees. Join us and be a part of a unique family of businesses that helps individuals and organizations transform how they work, live, and play. If you are seeking an opportunity to grow your career with cutting-edge technology and innovative minds, Dell Technologies is the place for you. Application closing date: 15 Nov 2025 Job ID: R278545,