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Cognizant logo

Advertising Specialist

3 - 8 years

3 - 6 Lacs

Gurgaon

Posted:2 months ago| Platform: Naukri logo

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Skills Required

Google Ads ad sales Account Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Responsibilities : Audit Calls/Emails/Chat (Live, Recorded & Remote) and score them on defined audit form Document the Calls/Emails/Chat Audited in the defined audit form Should complete the Calls/Emails/Chat Audit Targets within timelines Provide structured and timely feedback / recommendations; actionable feedback (verbal and/or written) to the rep and/or management to improve individual and team performance Determine readiness of new hires post-training Assist training and operations team in reviewing training and knowledge base materials Send Reports to all stakeholders as and when required. Ensure ongoing compliance with quality and industry regulatory requirements. Maintain required productivity on a daily basis Conduct & Participate in calibration sessions Maintain an acceptable level of data entry accuracy. Monitor employee quality records; track and report on outcomes Ensure proper escalation procedures are followed if one find any anomaly in the data/ report Bring in more business insights, data based thinking that can add value, deep dive into any complex issue or agents behavior Interaction with clients and internal stakeholders Work Experience: Overall experience of 1+ years preferable in Digital Marketing/Google Ads. Should have exposure to BPO/ Call Centre environment, and understand Quality Audit process of Voice and Non-voice process YB/GB certified preferred Summary of essential job functions : Willing to work in 24*7 shifts Responsible for improving and sustaining the transaction Quality of the Process Assisting Operations and team leaders in innovative methods on improving the overall quality score Perform assigned functions according to standardized policies and procedures. Interaction with clients and head of operations Adhere to compliance guidelines of the organization and process

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Cognizant
Cognizant
www.cognizant.com

IT Services and IT Consulting

Teaneck New Jersey

10001 Employees

2577 Jobs

    Key People

  • Brian Humphries

    CEO

  • Gina Schaefer

    CFO

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