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Advanced Technical Support Engineer

Advanced Technical Support Engineer

Juniper Networks

10 - 15 years

35 - 40 Lacs

Bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

Automation Linux Networking WAN XML LAN DNS XSLT Technical support Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position : Advanced Technical Support Engineer - Network Management and WAN Automation

Location: Bangalore

Experience: 10+ years

About Team

: Joining our team means being part of a high-impact, expert-driven environment at the forefront of network automation/management and cloud-native innovation. As an Advanced Technical Support Engineer, you ll work hands-on with industry-leading platforms like Paragon Automation, NorthStar, and key network management solutions like Security Director Cloud and JUNOS Space. You ll help global customers mainly service providers solve complex, mission-critical challenges while deepening your expertise in SDN, Linux, automation scripting, and modern network protocols. With a strong customer-first mindset, a collaborative culture, and continuous opportunities to grow technically, our team offers a truly exciting and rewarding career path.

Role Description:

Deliver high-quality technical assistance for:
- Cloud-native network automation solutions
  , primarily
  Paragon Automation Suite
  - including
  Paragon Planner, Pathfinder, Insights, and Active Assurance
- On-prem automation products
  such as
  NorthStar Planner
  and
  NorthStar Controller
- Secondary support for
  NMS products
  such as
  JUNOS Space Platform and Apps
  and
  Security Director Cloud
Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and peripheral networking equipment.
Document and reproduce customer-related networking problems and work closely with product engineering teams for timely resolution.
Act as a customer advocate ensuring timely resolution of issues, problem reproduction, escalation, and documentation feedback.
Develop and contribute to internal knowledge base articles.
Troubleshoot and debug complex, multi-vendor networks using varied protocols and media.
Mentor newly hired support engineers and peers in technical domains.

Skill Set Required:

Must Have:
- Working knowledge of
  network and service management concepts
  ,
  networking protocols (L2-L7)
  ,
  high availability
  ,
  Virtualization
  ,
  Kubernetes
  ,
  Docker/Containers
  , and
  scripting
  .
- Hands-on experience with
  Microservices-based applications
  and
  Linux system-level troubleshooting
  .
- Experience with scripting languages such as
  Shell
  ,
  Python
  , and
  Ansible
  .
- Experience in
  large-scale software deployments
  , configuration (via config files or scripts), and advanced debugging.
- Extensive understanding of
  TCP/IP
  ,
  LAN/WAN
  ,
  MPLS
  ,
  QoS
  ,
  Traffic Engineering
  ,
  IGP
  ,
  BGP
  ,
  MPLS
  ,
  IS-IS
  ,
  OSPF
  ,
  RSVP
  ,
  LDP
  ,
  IPv6
  , and other
  IP-related protocols
  .
- Strong design experience and planning capabilities in service provider environments.
- Hands-on experience with
  Linux servers
  and network services (e.g., DHCP, SNMP, FTP, TFTP, DNS, NTP).
- Familiarity with
  Juniper Paragon Automation SDN Controller
  or equivalent SDN solutions from other vendors.
- Deep understanding of
  Container-based Microservice Architectures
  ,
  Kubernetes
  , and
  OpenShift
  .
- Proven knowledge of
  Network Automation
  , including
  REST APIs
  ,
  XML
  ,
  YAML
  ,
  JINJA
  ,
  YANG
  , and
  Ansible
  .
- Experience in writing basic scripts using a programming language (preferably Python) for tasks such as
  log parsing
  ,
  sending API requests
  , and
  automation
  .
- Strong consultancy, interpersonal, planning, and communication skills.
- A mature
  customer-first
  attitude and commitment to delivering exceptional customer experiences.
- Effective multitasking and customer management skills.
Desirable Skills:
- JUNOS skills, with hands-on experience and planning capabilities on
  MX Series
  ,
  PTX Series
  ,
  EX
  , and
  ACX Series
  products.
- Exposure to
  NMS/EMS systems
  ,
  FCAPS
  ,
  SNMP
  ,
  CLI
  ,
  Northbound Interfaces
  ,
  XML/XSLT
  .
- Knowledge of
  JUNOS-based devices
  .
- Industry certifications on Juniper or relevant networking/automation technologies.

Desirable Education and Experience:

8+ years experience in the
telecommunications
or
networking
industry.
Bachelor s or Master s degree in
Computer Science
,
Software Engineering
, or a related field.

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Juniper Networks

Software Development

Sunnyvale CA

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Advanced Technical Support Engineer

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

Position : Advanced Technical Support Engineer - Network Management and WAN Automation

Location: Bangalore

Experience: 10+ years

About Team

Role Description:

Cloud-native network automation solutions

Paragon Automation Suite

Paragon Planner, Pathfinder, Insights, and Active Assurance

On-prem automation products

NorthStar Planner

NorthStar Controller

NMS products

JUNOS Space Platform and Apps

Security Director Cloud

Skill Set Required:

Must Have:

network and service management concepts

networking protocols (L2-L7)

high availability

Virtualization

Kubernetes

Docker/Containers

scripting

Microservices-based applications

Linux system-level troubleshooting

Shell

Python

Ansible

large-scale software deployments

TCP/IP

LAN/WAN

MPLS

QoS

Traffic Engineering

IGP

BGP

MPLS

IS-IS

OSPF

RSVP

LDP

IPv6

IP-related protocols

Linux servers

Juniper Paragon Automation SDN Controller

Container-based Microservice Architectures

Kubernetes

OpenShift

Network Automation

REST APIs

XML

YAML

JINJA

YANG

Ansible

log parsing

sending API requests

automation

customer-first

Desirable Skills:

MX Series

PTX Series

EX

ACX Series

NMS/EMS systems