Job
Description
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as you continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, the mission is to safeguard people, devices, and data everywhere. Currently, they are seeking a dynamic Technical Support Engineer to contribute to the success of the rapidly growing business. In this role, you would act as a Technical Support Engineer (ASE) to provide exceptional customer service for loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding knowledge and developing skills in network security. As a Technical Support Engineer (ASE), your responsibilities would include providing technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions. You will conduct thorough analysis and investigation of customers" reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers" sophisticated network setup in the lab environment. Additionally, you will report and follow up with engineering and development to address and resolve product issues, own and manage technical cases, recommend corrective actions based on troubleshooting and analysis, run real-time phone or remote access sessions with customers, and develop core competency on Fortinet's product line and technologies. The ideal candidate for this position should have 5 to 8 years of relevant experience in networking or security, good knowledge of the OSI model and TCP/IP protocol, administrative knowledge of Windows, Unix, or Linux, proficient spoken and written English, a positive, communicative, and customer-oriented attitude, and any industry certificates (FCNSA, CCNA). Additionally, basic experience with security devices (Firewalls, IPSs, Mail Security Gateways, etc.), knowledge of dynamic routing protocols and its implementation (OSPF, BGP), knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication, etc.), and knowledge of database maintenance and SQL are desired. Join the TAC team known for its collaborative ethos, working seamlessly with a variety of specialized groups to ensure a comprehensive and seamless technical support experience. By working with these diverse teams, they ensure a holistic approach to customer service, product quality, and technological innovation, leading to a robust support infrastructure and continuous improvement in technical support services and product offerings. The team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability, creating a dynamic and supportive environment that drives excellence and innovation while maintaining a strong focus on customers" needs and satisfaction. Fortinet encourages candidates from all backgrounds and identities to apply and offers a supportive work environment and a competitive Total Rewards package to support overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet and join them in bringing solutions that make a meaningful and lasting impact on their 660,000+ customers around the globe.,
