Adobe Workfront Administrator

Role & responsibilities

Workfront Administration & Configuration

• Administer and maintain Adobe Workfront instance(s), including setup, configuration, and ongoing optimization
  
• Configure

  projects, templates, tasks, issues, portfolios, programs, and custom forms

• Manage

  user access, roles, permissions, groups, teams, and security settings

• Maintain system governance, naming conventions, and best practices
  

Workflow & Process Automation

• Design and implement

  custom workflows

  , approval processes, and automation rules
• Configure

  request queues

  , routing rules, and intake forms
• Optimize work processes to improve efficiency, visibility, and compliance
  
• Support Agile, Waterfall, and Hybrid project methodologies within Workfront
  

Reporting & Dashboards

• Create and maintain

  reports, dashboards, and analytics

  for leadership and operational teams
• Customize views, filters, groupings, and calculated fields
  
• Monitor system usage, performance, and adoption metrics
  

Integrations & Technical Support

• Support and manage integrations with tools such as

  Adobe Creative Cloud, AEM, Jira, ServiceNow, Salesforce, Slack, and MS Teams

• Work with APIs, Fusion (Workfront Fusion), or middleware tools for automation and data sync
  
• Coordinate with IT teams on SSO, authentication, and data security
  

User Support & Enablement

• Act as Tier 2 / Tier 3 support for Workfront-related issues
  
• Troubleshoot system errors, performance issues, and configuration problems
  
• Develop user guides, training materials, and conduct onboarding/training sessions
  
• Drive user adoption and continuous improvement
  

Stakeholder Collaboration

• Partner with business users to gather requirements and translate them into Workfront solutions
  
• Serve as a trusted advisor for process improvements and platform capabilities
  
• Coordinate with Adobe support and vendors when required
  

Preferred candidate profile

• 35 years of hands-on experience as a

  Workfront Administrator

• Strong understanding of

  Workfront objects

  (Projects, Tasks, Issues, Portfolios, Programs)
• Experience with

  custom forms, calculated fields, and approval workflows

• Proficiency in

  Workfront reporting and dashboards

• Experience with

  Workfront Fusion

  and/or API integrations (preferred)
• Knowledge of Agile and traditional project management concepts
  

Functional & Soft Skills

• Strong analytical and problem-solving skills
  
• Excellent communication and stakeholder management abilities
  
• Ability to translate business requirements into technical solutions
  
• Detail-oriented with strong documentation skills
  
• Ability to manage multiple priorities in a fast-paced environment