Admission Counsellor

Job description

We are seeking a passionate female Admission Counsellor who will support our Admissions and Marketing team in driving attraction, recruitment and retention of students at Samashti International School, Coimbatore Branch.

The Admission Counsellor will:

· Act as first and continual point of contact for parents/guardians from enquiry through to the enrolment of new students at our school.

· Organize and conduct visits for prospective parents, ensuring the maintenance of high quality customer care at all times.

· Follow best practice Admissions procedure and engage on-going development and training.

· Record and report accurate and timely information on computerized Management Information System (MIS).

· Effectively participate in initiatives to drive student recruitment and enrolment opportunities.

· Be responsible for fielding, filtering, and effectively responding to enquiries, received via telephone, email, social media, and in person.

· Provide information and advice to applicants on Admissions from first enquiry through to enrolment.

· Undertake regular and timely follow-up to all enquiries, visits and applications to meet minimum response times.

· Process student applications, obtain pupil references, and work with the School Leadership Team to ensure applicants’ eligibility (including checks on the validity of documentation).

· Cascade information in a timely manner about students to colleagues, including Academic team, Finance, Bus Coordinator, Catering Manager and School Nurse.

· Liaise closely with Teachers, School Leadership Team and Admin staff with regards to the smooth transition/induction of new families, and support arrangements for new starters.

· Be taking a client service role, be customer focused and ‘front of house’ and represent the school to potential or existing parents, their representatives.

· Respond rapidly to drop-in requests for visits.

· Follow school admissions standardized procedure, policies and contribute to the effective development of best practice in terms of operation and delivery.

· Keep up to date with market intelligence and report on the competitor landscape.

· Ensure all Admissions meeting areas and tour routes are delivering a high-quality experience.

· Maintain records to report effectively with the School Leadership Team for each enquiry and record timely follow-up actions.

· Assist in producing reports as required.

· Develop parent liaison and relationships ensuring that word of mouth comments are positive.

· Provide focused and high quality of customer care at all times.

· Support school orientation events at each new term.

· Attend events in malls, housing socities, school fairs to recruit new students.

Pre-requisites:

• 1-2 years relevant experience in schools/preschools
• Excellent verbal & written communication

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person