Administrator - L3

DC / ACI

Location: Mumbai

CBR: 100K INR

Experience

• L3: 6 to 8 years

Technology Requirements

• Cisco Data Center products (Nexus 9000, Nexus 3000, Nexus 7000/5000, Cisco ACI) Mandatory

• Cisco ASR 9K (IOS XR)

• Cisco ASR 1K (IOS/IOS XE)

• Routing/Switching: BGP, OSPF, EIGRP, MST, PVST, L2 switching Mandatory

• Broad technical knowledge of the R&S, Data center and its components: Applications, Network, Server and projects surrounding their planning, design, implementation, operation, and optimization.

• Architectural knowledge of virtualization tools and concepts is a bonus, to help architecture refresh discussions.

• Possess a clear understanding of capacity planning in various scenarios. Knowledge of Cisco routing/switching including Cisco IOS, IOS-XE, XR and NX-OS

• Hands on and troubleshooting Nexus, ACI Network

• VXLAN, ACI - Mandatory

• Experience on Legacy to ACI Migration

• Knowledge on various DC Architecture (DC-DR, Active-Active DC etc.)

• Understanding of ACI Multipod, Multisite, PBR will be an advantage.

• Experience with L4-L7- load balancing, firewalls, etc. will be an advantage.
• Strong knowledge of IP/MPLS
• Excellent written and verbal communications skills: ability to communicate technology strategy and architecture approach to engineers, executives, and Cisco customers.
• Certifications: CCIE preferred, CCNP is must.
• Fundamentals of Cisco SD-WAN will be an advantage

Functional Requirements

• Able to design DC networks.
• Able to handle escalations and customer communication.
• Ability to configure and troubleshoot Nexus devices, ACI.
• Need to support Plan events, migrations, etc. during PE windows, Support to L2 NOC team for any escalations.
• Communication skills to include conflict management, negotiation, presentation/demonstration, and written communication-cultural sensitivity, goal alignment, learning agility, and virtual/remote training.
• Ability to work in high-pressure environments.

Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner