Administrator - L3

Must Have Skills

M365 Tenant Management:

• M365 Tenant and Platform Administration including configuration and setup
• Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD
• Strong knowledge on PowerShell scripting for Tasks automation using various PS modules
• Hands-on knowledge on Azure AD, Azure AD connect for M365 modules
• Experience in Azure and Microsoft 365 security and identity
• Experience in Microsoft Defender for Office 365, Identity Protection, and Intune
• Experience in AIP & DLP administration and support
• Should have good understanding on Monitoring and reporting of Service Health & Message Centre

Exchange:

• Hands on experience in migration of mailboxes from exchange 2010/2013/2016 to Office 365
• Hands on experience in migration of public folders from exchange 2010/2013/2016 to Office 365
• Hands on experience in migration of exchange 2010/2013 to exchange 2016
• Knowledge about hybrid environment
• Knowledge about hybrid mail flow (centralized and de-centralized)
• Knowledge about compliance and protection management like retention policies, filters , e-discovery , DLP , quarantine
• Knowledge about mail flow connectors, SPF, DKIM, DMARC
• Knowledge about Azure active directory, MFA, group license
• Knowledge about calendar free/busy sharing
• Knowledge about Skype for business, Teams, SharePoint
• Hands on experience in On-Prem exchange servers 2010/2013/2016
• Knowledge about DAG servers, relay servers, mail routing
• Strong troubleshooting skills on DAG, mailbox database and routing issues
• Knowledge about Intune, MAM, MDM and conditional access policies
• Deployment of Exchange Servers All Roles and Services
• Strong understanding of performance analysis
• Strong experience using Exchange Databases, Roles, DAG, Client Access Role, Transport Role .
• Mailbox administration, Maintenance of Exchange services
• Deployment and Management of Hybrid Exchange servers.
• Troubleshooting issues on Exchange services
• Hands on experience on mailbox migration and support for migration
• Hands on experience on Disaster recovery, Critical Incident Management, Root Cause Analysis
• Experience in Testing and implementing Cumulative Update released by Microsoft. Good practices on Configuration and Change Management, Incident and Problem Management. SLA metrics and Escalations for Manage Now R1 Ticketing tool.
• Experience of Installation, configuration, Migration and deployment of Exchange Server
• Sound Knowledge of Active Directory/Domain Controllers.
• Establish and implement policies, procedures, and technologies
• Microsoft Certification on Exchange 2013/2016
• Excellent Customer Service oriented professional
• Take initiative and feel responsible for your work environment

Do

• Ensure timely response of all the tickets raised by the client end user

• Service requests solutioning by maintaining quality parameters
• Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner
• Mandatory Skills: Microsoft Exchange Server Admin .Experience: 3-5 Years