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Administrator - L3

Administrator - L3

Wipro

3 - 5 years

4 - 8 Lacs

Pune

Posted:3 weeks ago| Platform:

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Skills Required

root cause analysis netbackup veritas netbackup linux troubleshooting san lvm vmware redhat linux data integrity networking file system strong interpersonal skills system administration end user linux administration quality assurance qms nfs

Work Mode

Work from Office

Job Type

Full Time

Job Description

Detailed knowledge of Cohesity Data Protect Configure file system backups, VM snapshot backups, and database backups, as well as perform data restores as needed. Conduct regular health checks on backup systems and monitor daily backup jobs to ensure optimal performance. Troubleshoot and resolve issues related to backup failures, ensuring data integrity and availability. Strong interpersonal skillsB24 to 7years of exp. Knowledge of Veritas NetBackup, Linux and Windows Operating Systems Ability to work off-hours when required Ability to provide on-call support Ability to resolve issues before they become critical Innovative, self-motivated, and able to interact with all levels of the organization VMware, Application and Database specific backup and restoration (Preferably Cohesity) Provide day-to-day support and administration of Cohesity Work on performance analysis and troubleshooting Understanding of Data Protection & Recovery strategies Experience with Backup Configuration and Error Handling Experience with Restoration of Backups (VM, DB, Filesystems) Knowledge of Storage Hardware Architectures (DC SAN) Familiarity with Application demands (Storage and Backup wise) Experience working in a distributed file systems environmentLocation - Pune / KochiExp 4 - 7 CBR - 185K
Do

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Deliver
NoPerformance ParameterMeasure1.100% adherence to SLA/ timelinesMultiple cases of red timeZero customer escalationClient appreciation emails

Mandatory Skills:

BackupExec Backup.
Experience3-5 Years.

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Administrator - L3