Administrator L1

Role Overview: The purpose of your role is to resolve, maintain, and manage clients' software/hardware/network based on the service requests raised from the end-user as per the defined SLAs to ensure client satisfaction. You will act as a custodian of clients' network/server/system/storage/platform/infrastructure and other equipment to keep track of their proper functioning and upkeep. Your responsibilities will include timely response to all tickets, solutioning service requests, performing root cause analysis, providing immediate resolution to high-priority tickets, installing and configuring software/hardware requirements, and maintaining timely backups of important data/resources. Key Responsibilities: - Ensure timely response to all tickets raised by client end users - Solution service requests while maintaining quality parameters - Act as a custodian of clients' network/server/system/storage/platform/infrastructure and other equipment - Perform root cause analysis of tickets raised and create action plans for resolution - Provide immediate resolution to high-priority tickets/services - Install and configure software/hardware requirements based on service requests - Adhere to timeliness as per priority of each issue to manage client expectations - Provide application/user access as per client requirements - Track all tickets from acceptance to resolution stage - Maintain timely backup of important data/logs and management resources - Coordinate with on-site team for complex problem resolution - Review logs gathered by Chat BOTS and ensure timely resolution of service requests/issues Qualifications Required: - Strong understanding of software, hardware, and network management - Excellent problem-solving and root cause analysis skills - Ability to prioritize and manage multiple tasks efficiently - Experience in providing technical support and solutions - Strong communication and customer service skills Please note that the company provided additional details about reinventing the world by building a modern Wipro and being an end-to-end digital transformation partner with ambitious goals. They seek individuals inspired by reinvention and constant evolution in both their career and skills, empowering them to design their own reinvention within the business. Role Overview: The purpose of your role is to resolve, maintain, and manage clients' software/hardware/network based on the service requests raised from the end-user as per the defined SLAs to ensure client satisfaction. You will act as a custodian of clients' network/server/system/storage/platform/infrastructure and other equipment to keep track of their proper functioning and upkeep. Your responsibilities will include timely response to all tickets, solutioning service requests, performing root cause analysis, providing immediate resolution to high-priority tickets, installing and configuring software/hardware requirements, and maintaining timely backups of important data/resources. Key Responsibilities: - Ensure timely response to all tickets raised by client end users - Solution service requests while maintaining quality parameters - Act as a custodian of clients' network/server/system/storage/platform/infrastructure and other equipment - Perform root cause analysis of tickets raised and create action plans for resolution - Provide immediate resolution to high-priority tickets/services - Install and configure software/hardware requirements based on service requests - Adhere to timeliness as per priority of each issue to manage client expectations - Provide application/user access as per client requirements - Track all tickets from acceptance to resolution stage - Maintain timely backup of important data/logs and management resources - Coordinate with on-site team for complex problem resolution - Review logs gathered by Chat BOTS and ensure timely resolution of service requests/issues Qualifications Required: - Strong understanding of software, hardware, and network management - Excellent problem-solving and root cause analysis skills - Ability to prioritize and manage multiple tasks efficiently - Experience in providing technical support and solutions - Strong communication and customer service skills Please note that the company provided additional details about reinventing the world by building a modern Wipro and being an end-to-end digital transformation partner with ambitious goals. They seek individuals inspired by reinvention and constant evolution in both their career and skills, empowering them to design their own reinvention within the business.