Administration Assistant

Overall Purpose of The Job

•   Work in our Manila Service Center in the Onboard Talent Development Team
•    Support our 100% compliance strategy: make sure technology works on board the vessel, crew does training and sends data    

Key Responsibilities and Tasks

•     Technology Support
  •    Responsible to ensure that the eLearning and Competency system is correctly installed onboard with access via the LAN•    Level 1 support when needed to close out queries from vessel and crewing stakeholders and escalation to L2 Service Provider•    Ensure fortnightly export of data from the vessels
•     Campaigning
  •    Run campaigns and other activities to increase uptake and self-development•    Responsible for pushing for completion of eLearning and CMS assessments onboard in accordance with the company procedures (WI / VMS)
•     Reporting
  •    Manage scheduled reports and sharing with key stakeholders•    Analyze the trends / issues that need attention•    Identification of high performer officers (% completion of CMS assessments to ascertain suitability for promotion)•    Creation of league tables and liaising with fleet cells and PM / MM / Fleet Cells for support and push when needed
•     Subscription / PO Management
  •    Ensure new vessels coming into management receive the hardware & software as per company policy•    Purchase orders raised timely and monitored for follow up•    Ship sure contracts updated to reflect the onboard digital installation.•    Ensure termination of subscription for vessels leaving management
•     The role also supports our Central Service Center strategy including but not limited to standard Office Co- Ordinator tasks with a focus on supporting day to day operations using CRM Freshdesk. The more you are versatile the better it is. Please state in the application how you managed issues in the past.

Essential

•   Working experience in providing travel / crewing / training or technical support and customer service support
•    Passion for Technology (loving it)•    Problem solving skills with a desire to close out tickets•    Excellent customer service and complaint handling skills•    CRM experience: Freshdesk or similar•    Excellent communication skills: Fluent in English•    Focus and attention to detail skills•    Well organised and systematic working style, finishing tasks on time, completing tasks 100%•    Ability to prioritise workload according to different time zones•    Ability to work under pressure and with minimum supervision