Administration Assistant

Job Description

Role & responsibilities Order Processing: Assist in the accurate and timely processing of sales orders, ensuring all details are correctly entered into the system. Documentation: Prepare and maintain sales-related documents such as sales orders, customer POs, contracts, and shipping documents. Data Entry: Maintain and update customer information in the CRM/ERP system. Create sales orders, proforma invoices (PI), and order intimations based on customer purchase orders. Communication: Collaborate with the sales team to ensure effective communication with customers. Address inquiries and provide necessary information promptly. Sales Support: Provide administrative support to the sales team, including preparing reports and sending sales order confirmations and PIs to customers. Send order intimations to the production team. Inventory Management: Monitor and track inventory levels to ensure product availability. Coordinate with relevant departments for stock and order updates. Customer Relations: Assist in maintaining positive relationships with customers by addressing concerns and resolving issues promptly. Handle OEM-related queries with a fast-track resolution approach. Reporting: Generate and analyze sales reports to identify trends, opportunities, and areas for improvement. Preferred candidate profile Proficiency in CRM/ERP systems and Microsoft Office tools (Excel, Word, PowerPoint). Strong organizational and time-management skills. Excellent written and verbal communication skills. Ability to analyze and generate accurate reports. Problem-solving skills and a customer-focused approach. Ability to work collaboratively in a team environment