Accounts Receivable Caller

2 - 4 years

4 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Person responsible for managing the collection and reconciliation of outstanding balances from insurance companies and patients. The role requires proactive communication through phone calls and follow-ups to ensure timely payments, resolve denials, and maintain accurate account records. The specialist plays a key role in optimizing cash flow and minimizing accounts receivable aging within the organization.

Key Responsibilities:

  • Review patient accounts and ensure claims are submitted accurately and promptly to insurance carriers.
  • Make daily outbound calls

    to insurance companies to verify claim status, resolve denials, and expedite payments.
  • Experience in denial management and appeals process.
    Proficiency in Microsoft Excel and AR reporting tools.Work claim rejections and denials by gathering necessary documentation, correcting errors, and resubmitting claims.
  • Identify and escalate complex issues to the billing supervisor or manager as needed.
  • Maintain regular follow-up on unpaid claims according to payer timelines and internal AR policies.
  • Prepare and review aging reports to identify overdue accounts, prioritize calling lists, and reduce AR days.
  • Collaborate with coding and billing teams to resolve claim discrepancies and ensure compliance with payer requirements.
  • Provide excellent customer service when communicating with patients, payers, and internal staff.
  • Assist with monthly reporting and AR reconciliation tasks as part of the revenue cycle process

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