Account Manager_Digital Marketing

Key Responsibilities:

• Client Relationship Management:

• Act as the main point of contact for a portfolio of international clients (mainly from Australia).
• Understand client goals and coordinate delivery of digital services accordingly.

• Campaign & Project Coordination:

• Work with internal teams (SEO, Ads, Design, Development, Content, Support) to manage end-to-end campaign execution.
• Track timelines, communicate updates, and ensure timely delivery.

• Performance Reporting:

• Prepare and deliver monthly reports, campaign insights, and recommendations.
• Conduct Zoom calls and review meetings with clients to present outcomes and upsell value-add services.

• Upselling & Retention:

• Identify client growth opportunities (e.g., new services, campaign upgrades).
• Improve client retention and satisfaction through proactive engagement.

• Documentation & Process Adherence:

• Maintain project documentation in ClickUp/CRM tools.
• Follow SOPs and escalate issues when necessary to management.

Key Requirements:

• 25 years of experience in digital marketing account management or client servicing.
• Strong understanding of SEO, Google Ads, Meta Ads, or digital campaigns.
• Excellent English communication skills (written & spoken).
• Strong project coordination, multitasking, and people management skills.
• Comfortable using tools like Google Sheets, ClickUp, Slack, Zoom, Canva, etc.
• Prior experience handling international clients (Australia preferred) is a bonus.

Preferred Qualifications:

• Bachelor’s degree in Marketing, Communications, IT, or related field.
• Certification in Google Ads, Meta Blueprint, or HubSpot is a plus.
• Familiarity with healthcare, dental, or local service industry clients is a bonus.

Why Join Web99:

• Work with international clients and high-conversion campaigns.
• Flat hierarchy and performance-driven culture.
• Modern tools, processes, and SOP-based workflow.
• On-the-job training, exposure to digital automation, AI tools, and real campaign analytics.