Web99

Key Responsibilities: Client Relationship Management: Act as the main point of contact for a portfolio of international clients (mainly from Australia). Understand client goals and coordinate delivery of digital services accordingly. Campaign & Project Coordination: Work with internal teams (SEO, Ads, Design, Development, Content, Support) to manage end-to-end campaign execution. Track timelines, communicate updates, and ensure timely delivery. Performance Reporting: Prepare and deliver monthly reports, campaign insights, and recommendations. Conduct Zoom calls and review meetings with clients to present outcomes and upsell value-add services. Upselling & Retention: Identify client growth opportunities (e.g., new services, campaign upgrades). Improve client retention and satisfaction through proactive engagement. Documentation & Process Adherence: Maintain project documentation in ClickUp/CRM tools. Follow SOPs and escalate issues when necessary to management. Key Requirements: 25 years of experience in digital marketing account management or client servicing. Strong understanding of SEO, Google Ads, Meta Ads, or digital campaigns. Excellent English communication skills (written & spoken). Strong project coordination, multitasking, and people management skills. Comfortable using tools like Google Sheets, ClickUp, Slack, Zoom, Canva, etc. Prior experience handling international clients (Australia preferred) is a bonus. Preferred Qualifications: Bachelor’s degree in Marketing, Communications, IT, or related field. Certification in Google Ads, Meta Blueprint, or HubSpot is a plus. Familiarity with healthcare, dental, or local service industry clients is a bonus. Why Join Web99: Work with international clients and high-conversion campaigns. Flat hierarchy and performance-driven culture. Modern tools, processes, and SOP-based workflow. On-the-job training, exposure to digital automation, AI tools, and real campaign analytics.