Account Management Analyst 1

Key Responsibilities

Client Relationship & Renewal Management

• Serve as the primary point of contact for client renewals, subscription management, and inquiries, ensuring high satisfaction and retention.
• Own end-to-end renewal processes for Boomi (or similar integration platforms), including contract negotiations, pricing adjustments, and alignment with client goals.
• Collaborate with Account Managers, Customer Success, and Support teams to address client issues and identify upsell/cross-sell opportunities.

Data Analysis & Strategic Insights

• Analyze client usage data, performance metrics, and trends to generate actionable insights for retention and growth
• Prepare data-driven presentations (e.g., QBRs, renewal reports) with tailored recommendations.
• Maintain accurate CRM records and identify risks/opportunities

Operational Excellence

• Streamline renewal and account management processes to improve efficiency and reduce churn.
• Support client meetings with agenda preparation, follow-ups, and documentation.
• Leverage automation tools to scale high-value engagements across accounts.

Strategic Growth

• Partner with Account Managers to develop strategies for long-term client partnerships.
• Stay updated on Boomi product enhancements, industry trends, and competitor insights.
• Collaborate with Boomi's partner ecosystem (e.g., system integrators, resellers) to drive revenue.

Key Areas of Value and Impact

• Revenue Retention & Growth

  : Drive renewals, reduce churn, and identify expansion opportunities.

• Client Trust

  : Deliver exceptional service to strengthen long-term partnerships.

• Operational Efficiency

  : Optimize processes for scalability and productivity.

Ideal Candidate Profile

Experience:

• 2-5 years in account management, renewals, customer success, or operations (software/SaaS, professional services, or IT preferred).
• Proven track record in meeting/exceeding renewal quotas and managing subscription-based contracts.
• Familiarity with Boomi or similar integration platforms is a plus.
• Experience with CRM, data analysis tools (e.g., Excel, Power BI), and Microsoft Office.

Skills:

• Renewals Expertise

  : Ability to negotiate contracts, communicate price increases, and mitigate churn.

• Analytical Mindset

  : Strong data interpretation skills to derive client insights.

• Collaborative

  : Work cross-functionally with sales, support, and success teams.

• Process-Oriented

  : Attention to detail with a focus on scalable, efficient workflows.

• Adaptable

  : Thrives in fast-paced environments and manages shifting priorities.
• Comfortable working in a virtual environment and available for Shift 2 (2 PM to 11 PM).

Qualifications:

• MBA or Master's degree in a relevant field.
• Basic understanding of financials, SaaS sales cycles, and presales processes.