Academic counsellor

Job Title: Academic Counsellor

Location: Palarivattom,Ernakulam

Job Type: Full-time | Permanent

About the Role

Xylem Learning is on the lookout for enthusiastic, motivated, and target-driven Academic Counsellors to join our dynamic sales team. As an Academic Counsellor, you will play a crucial role in guiding students and parents through their educational choices, while strategically promoting our programs. This position blends empathetic academic counselling with consultative sales, directly contributing to student success and institutional growth.

Key Responsibilities:

• Make outbound calls to potential students and parents using our in-house lead database.
• Understand students’ academic goals, challenges, and preferences to recommend suitable programs.
• Clearly explain course structures, schedules, and the unique advantages of Xylem Learning.
• Offer personalized academic guidance to build trust and long-term engagement.
• Consistently convert leads into enrolments and meet or exceed monthly targets.
• Maintain accurate records of all communications and follow-ups using CRM tools.
• Collaborate with academic and marketing teams to stay informed on program updates and promotions.

Qualifications & Experience

• Bachelor’s degree in any discipline (required).
• Previous experience in tele-calling, academic counselling, or the education sector is preferred but not mandatory.

Key Skills Required

• Strong verbal communication and interpersonal skills.
• Active listening and persuasive communication abilities.
• Self-motivated, goal-oriented, and capable of building rapport with a diverse range of individuals.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Paid sick time
• Provident Fund