1) Job Purpose Responsible for day to day operational, financial, commercial & administrative activities of the branch. Ensuring 100% compliance to regulatory and organizational guidelines. 2) Dimensions What are the areas (in quantitative terms) the job has an impact on? Dimension Remarks 1. Input Accuracy Target 90% Inclusive of Medical and Non Medical cases 2. Petty Cash 15-25 (thousand) Monthly 3) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone? Key Challenges for the role: Consistent delivery of 100% accuracy across wide range of activities amid rapidly changing processes, diverse organizational guidelines , adaptation to regular extended working hours, seasonal & un predictable spike in volumes with limited or no system validations. Maintaining confidentiality of information and documentation despite lack of infrastructure and support Operating multiple systems (in excess of 15) despite server band width and connectivity issues Handling Sales behavior effectively in order to ensure compliance to internal and external guidelines 4) Principal Accountabilities Accountability Supporting Actions Execute financial processes timely with 100% accuracy Execute the receipting, banking and reconciliation processes accurately for policy cash/Cheque/DD within timelines as per the set process. Detection of Fake note to avoid operational loss Cheque Dishonour Management. Safe custody of both sets of Safe and cash box Keys and one set of office keys. Timely reconciliation of assets of the branch. Ensure genuineness of petty cash spends, timely raising and recording. Provide commercial support Identify local vendors and facilitate their registration as per procurement guidelines. Procurement of vendor bills, establishing genuineness and timely payment as per agreement. Encourage NEFT registrations of vendors. Support lease agreement registration and renewal process. New branch set up- coordination with various functions like IT/Infra/banking/ZOPS/DSF for smooth functions of branch. Extend Legal , Compliance and Taxation support Timely remittance of professional and work contract tax. Represent company on behalf of compliance/HO for hearing matters in labour/consumer court. Timely updates to HO on receipt of any notice from Tax authorities/labour offices/employment exchange/Local municipal offices. Ensure statutory displays at branches. Ensure 100% compliance of AML guidelines, identification and reporting of suspicious & fraudulent operational and financial transactions. Adherence to BCP guidelines. Handle Advisor commission process Timely Updation & handover of Commission chq to Advisors. Encourage NEFT with advisors and FLS. Resolve commission related queries of advisor. Ensure timely receipts and hand-over of TDS certificate to advisors. Provide HR/IT/Admin support Manage joining and exit formalities for concerned employees at the branch, including full and final settlement process. Log calls in case of downtime/pursue with Corporate IT. Monitor and ensure housekeeping, security and dispatch services are rendered in an uninterrupted and cost effective manner. Handle physical resource booking like meeting rooms, projectors, etc. Execute Underwriting and New Business processes Scrutinise New Business applications as per the SOPs to ensure 100% input accuracy to enhance straight through processing and issuance to submission ratio. Arrange speedy pick up of medical reports from medical labs and timely transmission of applications, medical reports, requirements via scanning and indexing with 100% accuracy. Collaborate with head office process owners/vendors to facilitate faster issuance. Ensure timely and accurate updation and delivery of policy documents/refund cheques in adherence to set standards. Provide prompt, accurate and courteous Customer Service Ensure 1st contact resolution at the branch for all internal & external customers’ & track requests through prescribed systems ensuring 100% accuracy and timely closure. Scrutinise claims documentation as per set guidelines and coordination with sales force and claimant for speedy fulfilment of claim requirements. Ensure 100% accurate and timely scrutiny & processing of reinstatement, fund switch, financial payout requests & other customer requests on the same day to avoid Gain/Loss. Customer identity & signature to be verified to establish genuineness of the transaction. Proactively participate in data cleansing exercise for both internal & external customers in respect of Bank details, PAN card Information, contact details & undelivered communications, . Contribute to Revenue Generation & conservation at every single opportunity & instance. Encourage NEFT enrolment for internal & external customers Participating in Persistency drive by sharing data with sales force & contacting customers for the allocated data base. Encourage use of self help tools like Go Green, ECS activation, alternate payment options by customers. Enhance contactability of the customers by collecting contact details. Participate in cost savings initiatives. Actively endeavour towards containing Freelook/ Surrender / withdrawal at branches by convincing customers. Actively engage with visiting customers to enhance revenue generation for the business by way of promoting Riders & top up adding to incremental premium on the existing policies for the Co. Intimate & pursue cheque dishonour cases with the respective sales team members / customer both at new business & renewal stage & strive for repayment to conserve the revenue. Identify & report fraudulent claims by providing proof / information to Claims team and get involved with the investigation as much required and sought. Prevent Fraudulent / Fake Policies from issuance by Branches by controlling the document verification and reporting to Compliance & UW Save cost (on controllable expenses) at Branches on Electricity, Stationery, Photocopying, Staff Welfare, Other Miscellaneous Expenses etc Execute Advisor Licensing process & extend Sales Support First time right application processing for New advisor and license renewal Support BM on Recruitment plan is executed properly and the candidates are nominated for Pre Licensed training Prepare & distribute sales management MIS including data maintenance from Receipt Writer and Sales Portal to the concerned. Coordinating for execution of reward & recognition programs for sales force through MIS & communications to branch sales force as required by the Branch Head. Assist Branch Head to follow up for New Business Application requirements with the sales force of the branch Control Pool laptops for agency managers Managing sales promotion material & activities at the branch level including stock management. Inventory Management of marketing collateral Assist HO in fraud and compliance investigation pertaining to FLS and advisors Assist Branch Head to follow up for New Agent licensing requirements at new business and renewal stage with the sales force of the branch Coordinate FLS coding and FLS tagging with HO Coordinate for advisor / FLS Reward and Recognitions and for domestic & overseas sales conference with HO Contact updation in BSLI online of Advisors and FLS Contactability enhancement at NB stage,post welcome call followed by CRT. Preparation of Various MIS related to BSLI Way and updation of Various Dash Boards. Coordination with various institutes, approved by Training Head, for the training of new Insurance Applicant. Re exam scheduling of failed candidates in coordination with BH/AMs Coordination with RHR for offer letter generation for FLS Arrangement of Various training programmes in Branches coordinating with Training manager and BM/BH. Downloading various process to Sales team during morning huddle (BSLI Way). Ensure timely opening and closing of office premises 5) Job Purpose of Direct Reports NA 6) Relationships (If Applicable) Internal Frequency Nature Zonal & Head Office Operations & Finance, HR, Infra and procurement, Admin , Sales, Legal and Compliance, IT Frequency: Regular Nature: To coordinate for all branch operational and accounting deliverables. External Frequency Nature Customers Vendors Banks Advisors Frequency: Transaction Based Transaction Based / Need based Need Based Regular Nature: To carry out receipting, service customer requests, respond to queries and complaints, convince for retention of business in case of surrender / withdrawal / freelook requests, upsell riders & top ups with visiting customers. Ensuring vendor deliver as per the SLA Deposits and follow ups on payment. Commission Pay Outs, Requirement follow up, process downloads, etc. Minimum Experience Level 2 - 4 years Job Qualifications Graduate
Job Purpose Job Purpose Description To derive Insurance Business from assigned team in the Defence affinity from the allocated cantts. To ensure all the pre and post sales support and services to the defence clients along with the team. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarte New captive channel that’s being set up where and requires a lot of efforts in setting up the people, process, and structure. High attrition of the front-line sales force and limited availability of quality talent We being a late mover in the cantt, hence relationship building has to be spearheaded in its true sense by this role Motivating & driving a team of contractual & variable Parakram Managers as both would have different drivers Minimum Experience Level 5 - 13 years Job Qualifications Graduate Diploma
Job Purpose Drive Insurance Business from assigned team and Orphan database across campaigns. To ensure all the pre and post sales support and services to the clients along with the team. To maintain Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Job Context & Major Challenges Job Context: Drive Insurance Business from assigned team and Orphan database across campaigns. To ensure all the pre and post sales support and services to the clients along with the team. To maintain Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Job Challenges: • To drive adoption of Service to sales approach on the Orphan customer. To ensure differentiated and segmented approach to various campaigns To manage attrition of the front line sales force and limited availability of quality talent. Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Implementation of Loyalty Model 1. To ensure maintenance of relationship with Orphan customers. 2. Up-Sell to customers assigned through various campaigns. 3. Ensure Renewal collection and AUM conservation of the assigned base. KRA2 Achieve Targets related to Premium and NOP in order to contribute in overall growth of the company 4. Allocate leads to the team members as per targets decided. 5. Periodically monitor and review performance on the assigned topline and health parameters 6. Handhold and guide them on the sales process, lead conversion and closure of sale 7. Aggressively downloading all the RnR activities running by the organisation. KRA3 Executes smooth function of the sales and other processes in order to maximise business potential. 1. Communicating any process change or change in any rules and regulations by the help of different training module. 2. Ensure that actual sales and service aspects including sales calls, issuance and complaint handling are carried out without any blocks KRA4 Ensure relevant people in the right place right time in order to maximise the productivity 1. Understanding the strength of the resource and depending on that allocating job responsibility 2. Evaluating the opportunity of each business unit and allocating targets as per that. KRA5 Execute the right method of business acquisition in order get the profitable mix for the organisation 1. Scrutinise the business on regular basis and give the relevant information to superiors 2. Achieve Persistency targets as per the company norms so that renewals take place on time 3. Take corrective actions related to persistency and health KRA6 Recruitment & Training 1. To ensure recruitment of team on a time based manner. 2. To manage attrition within the specified limits. 3. Ensure through continuous on the job training, skill enhancement of team members. Minimum Experience Level 1 - 5 years Job Qualifications Graduate
Job Purpose The purpose of this job is to provide MIS and administrative support to the regional manager for the assigned region. Job Context & Major Challenges Job Context/Job Challenges: Job Context: The purpose of the job is to provide MIS and administrative support to the Regional Manager for the assigned region. Job Challenges: Ensuring up to date MIS across the channel with a wide geographical spread Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Provide coordination and MIS support to the Regional Manager to capture performance parameters. 1. Collate vital data to enable decisions making by the Regional Manager. 2. Provide timely reports and updates to the on-business trends and activities, gaps and opportunities. 3. Provide admin related assistance to Function Head. 4. Assist in creating availability of Dashboards HOS on key performance metrics KRA2 Develop automation to reduce TAT and increase data integrity 1. Create MACROS/Dash boarding capabilities 2. Develop control checks to ensure process compliance. Minimum Experience Level 2 - 4 years Job Qualifications Graduate
Job Title Branch Manager - 1 Reporting To (Title) Assistant Regional Manager / Regional Manager/Asst. Zonal Head Superior’s Superior (Title) Zonal Head/Asst. Zonal Head/Head of Sales Unit Birla Sun Life Insurance Company Ltd Location Zone Business Life Insurance Date May 2013 1) Job Purpose The purpose of this job is to manage a team of Agency Managers, ensure advisor recruitment as per plan, and assist the Branch Head to make the branch a profit centre and to achieve annual business targets. 2) Dimensions What are the areas (in quantitative terms) the job has an impact on? Dimension Remarks 1. Manpower (Nos.) 8 to 10 AMs 2. Annualised Premium (in Cr) 50 Lac to 1.5 Cr 3. Policies (Nos) 100 to 500 4. Net Annualised Advisor Commission (NAAC) (in Cr) 10 Lac to 30 Lac 5. Persistency 85% 13 month Rolling Premium Persistency 6. Sales Progression Maintain 30% of sales progression in the team 7. Licensing Create distribution as defined in the targets 3) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone? Key Challenges for the role – Unavailability of Quality Manpower in terms of Agency Managers and advisors, Retention of Quality Manpower Licensing of Advisors – Pass Percentage is very low, getting examination dates for Online Examination is very difficult. Fluctuating market condition Delay in completion of business during month end as it involves the long process to issue the policy (starting from policy receipting, scanning, completing requirement, medical follow ups and finally the completion). Infrastructure constraints Ensuring that business is carried out as per the compliance & regulatory environment 4) Principal Accountabilities Accountability Supporting Actions Ensure performance of assigned Agency Managers with respect to recruitment of Advisors & achievement of business targets. 1. Recruit quality resource 2. Ensure performance standards of recruitment , activisation , policies & premium are met by the assigned agency managers 3. Maintain the profitability: Of the advisor Of the Branch. 4. Keep track on Advisors Contest and Clubs 5. Keep track on various training needs. 6. Sharing good sales practices. 7. Provide support to AM by participating in sales/recruitment. 8. Be responsible for the market conduct of the assigned agency managers and the advisors in their team 9. Maintain the Sales Report on Introduction and Issued Business 10. Develop the Agency Manager’s (goal sheets). 11. Carry out goal setting exercise with his team enabling the FLS team to deliver the expected productivity & subsequently leading the team to progress to next progression level. Manage persistency and business health for the allotted branch so that functional goals are achieved. 1. Manage sales force attrition as per bench mark. 2. Maintain quality of business for better persistency. Relationship Management (Internal & External) to drive performance. 1. Maintain healthy & cordial relation with team of Agency Managers as well as all concerned departments. 2. Maintain one to one contact with all advisors. 3. Ensure reaching of communication to the advisors of his team about new product, schemes, clubs, etc. (using FLS as key point of contact). 4. Visit top advisors in regular intervals. Drive local sales promotion effort for to support team members in achieving business targets 1. Anticipate sales promotion opportunities in the area of operation and devise innovative promotional activity. 2. Driving various contests Ensure Risk Management as per company policy. 1. Carrying out the business activities as per the compliance & regulatory environment. 2. Ensure (by doing basic screening & basic sanity checks) the applications that healthy business is introduced in the system. 3. Be responsible for the market conduct of the assigned agency managers and the advisors in their team Manage administrative responsibilities of the branch in the absence of the Branch Head. 1. Assist the Branch Head in carrying out the branch administrative responsibilities / in the absence of Branch Head 2. Monitor operational costs 3. Facilitate in resolving any people or client related issues. Team Management 1. Ensure through continuous on the job training, skill enhancement of team 2. Mentor, supervise and coach the team. 3. Provide for on the job as well as classroom training for skill enhancement 4. Ensure periodic job rotation to give a higher exposure to the team members on all aspects. 6) Relationships (If Applicable) Internal Frequency Nature Support staff of branch Operations Accounts HO Frequency: Daily Need based Need based Nature: To manage branch related issues, MIS. To manage policy, customer related issues Commission pay out External Frequency Frequency: Regular Regular Nature Peers in competitor companies Recruiting agencies Nature: To gain market understanding To ensure AM recruitment 7) Organizational Relationships (Separate Annexure to be attached) Head HR & Admin Chief Mgr - HR Perf, Comp & Ben. SIGN-OFF Signature Name Date Job Analyst Signature Name Minimum Experience Level 2 - 8 years Job Qualifications Graduate
Job Title Branch Manager - 1 Reporting To (Title) Assistant Regional Manager / Regional Manager/Asst. Zonal Head Superior’s Superior (Title) Zonal Head/Asst. Zonal Head/Head of Sales Unit Birla Sun Life Insurance Company Ltd Location Zone Business Life Insurance Date May 2013 1) Job Purpose The purpose of this job is to manage a team of Agency Managers, ensure advisor recruitment as per plan, and assist the Branch Head to make the branch a profit centre and to achieve annual business targets. 2) Dimensions What are the areas (in quantitative terms) the job has an impact on? Dimension Remarks 1. Manpower (Nos.) 8 to 10 AMs 2. Annualised Premium (in Cr) 50 Lac to 1.5 Cr 3. Policies (Nos) 100 to 500 4. Net Annualised Advisor Commission (NAAC) (in Cr) 10 Lac to 30 Lac 5. Persistency 85% 13 month Rolling Premium Persistency 6. Sales Progression Maintain 30% of sales progression in the team 7. Licensing Create distribution as defined in the targets 3) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone? Key Challenges for the role – Unavailability of Quality Manpower in terms of Agency Managers and advisors, Retention of Quality Manpower Licensing of Advisors – Pass Percentage is very low, getting examination dates for Online Examination is very difficult. Fluctuating market condition Delay in completion of business during month end as it involves the long process to issue the policy (starting from policy receipting, scanning, completing requirement, medical follow ups and finally the completion). Infrastructure constraints Ensuring that business is carried out as per the compliance & regulatory environment 4) Principal Accountabilities Accountability Supporting Actions Ensure performance of assigned Agency Managers with respect to recruitment of Advisors & achievement of business targets. 1. Recruit quality resource 2. Ensure performance standards of recruitment , activisation , policies & premium are met by the assigned agency managers 3. Maintain the profitability: Of the advisor Of the Branch. 4. Keep track on Advisors Contest and Clubs 5. Keep track on various training needs. 6. Sharing good sales practices. 7. Provide support to AM by participating in sales/recruitment. 8. Be responsible for the market conduct of the assigned agency managers and the advisors in their team 9. Maintain the Sales Report on Introduction and Issued Business 10. Develop the Agency Manager’s (goal sheets). 11. Carry out goal setting exercise with his team enabling the FLS team to deliver the expected productivity & subsequently leading the team to progress to next progression level. Manage persistency and business health for the allotted branch so that functional goals are achieved. 1. Manage sales force attrition as per bench mark. 2. Maintain quality of business for better persistency. Relationship Management (Internal & External) to drive performance. 1. Maintain healthy & cordial relation with team of Agency Managers as well as all concerned departments. 2. Maintain one to one contact with all advisors. 3. Ensure reaching of communication to the advisors of his team about new product, schemes, clubs, etc. (using FLS as key point of contact). 4. Visit top advisors in regular intervals. Drive local sales promotion effort for to support team members in achieving business targets 1. Anticipate sales promotion opportunities in the area of operation and devise innovative promotional activity. 2. Driving various contests Ensure Risk Management as per company policy. 1. Carrying out the business activities as per the compliance & regulatory environment. 2. Ensure (by doing basic screening & basic sanity checks) the applications that healthy business is introduced in the system. 3. Be responsible for the market conduct of the assigned agency managers and the advisors in their team Manage administrative responsibilities of the branch in the absence of the Branch Head. 1. Assist the Branch Head in carrying out the branch administrative responsibilities / in the absence of Branch Head 2. Monitor operational costs 3. Facilitate in resolving any people or client related issues. Team Management 1. Ensure through continuous on the job training, skill enhancement of team 2. Mentor, supervise and coach the team. 3. Provide for on the job as well as classroom training for skill enhancement 4. Ensure periodic job rotation to give a higher exposure to the team members on all aspects. 6) Relationships (If Applicable) Internal Frequency Nature Support staff of branch Operations Accounts HO Frequency: Daily Need based Need based Nature: To manage branch related issues, MIS. To manage policy, customer related issues Commission pay out External Frequency Frequency: Regular Regular Nature Peers in competitor companies Recruiting agencies Nature: To gain market understanding To ensure AM recruitment 7) Organizational Relationships (Separate Annexure to be attached) Head HR & Admin Chief Mgr - HR Perf, Comp & Ben. SIGN-OFF Signature Name Date Job Analyst Signature Name Minimum Experience Level 2 - 8 years Job Qualifications Graduate
As a Customer Relationship Manager at Aditya Birla Sun Life Insurance Company Ltd, your primary responsibility is to drive the insurance business from the assigned team and orphan database across various campaigns. Your role involves ensuring pre and post-sales support and services to clients and the team, with a focus on achieving targets and maintaining consistent business growth every quarter. In this role, you will impact various dimensions including managing a direct team of 5-7 individuals, achieving FYP targets of approximately Rs. 8 million, meeting NOP targets of 200-250, and handling renewal collections on an orphan base amounting to 20-30 crores of AUM. Key challenges you may face include driving the adoption of a Service to Sales approach for orphan customers, implementing a differentiated and segmented approach to campaigns, and managing attrition among the frontline sales force while dealing with limited availability of quality talent. Your principal accountabilities include implementing a loyalty model by maintaining relationships with orphan customers, up-selling through campaigns, ensuring renewal collection and AUM conservation, and achieving premium and NOP targets. Additionally, you will be responsible for smooth sales processes, allocating leads, monitoring performance, and guiding the team on sales processes and closures. To maximize business potential, you will need to communicate process changes effectively, ensure sales and service aspects run smoothly, place the right people in the right roles, and execute the appropriate business acquisition methods. Recruitment and training of the team, managing attrition, and continuous skill enhancement through on-the-job training are also crucial aspects of your role. Your direct reports, the Direct Sales Executives, are expected to achieve sales and health targets as per their goal sheets. You will interact with internal stakeholders like Support Executives, Trainers, HR, Issuance Coordinator, and Client Service on a regular basis to ensure smooth operations and service delivery. Externally, you will engage in relationship-building activities for business development. Your job qualifications include a minimum experience level of 2-4 years and a graduate or post-graduate degree. Overall, as a Customer Relationship Manager, you play a vital role in driving insurance business growth, maintaining client relationships, and ensuring the success of various campaigns and targets set by Aditya Birla Sun Life Insurance Company Ltd.,
Job Title Regional/Area Sales Manager - Bancassurance Function TPD- Sales Department Bancassurance Reporting To (Title) Relationship Head Superior’s Superior (Title) Head – Banca & Health Business Unit Birla Sun Life Insurance Company Ltd Location Zone Business Life Insurance Date March 2013 1) Job Purpose Drive business and achieve targets through allocated region/area. Nurture and maintain the relationship with the channel partner for the incremental development of the business contributing by the relation and help/supervise them for the smooth function of the business process flow. Manage a team of Sales Managers to maintain the proper process of doing valued business for the organisation. 2) Dimensions What are the areas (in quantitative terms) the job has an impact on? Dimension Remarks 1. Manpower (Nos.) 4-5 depending on the relationship Indirect – could range from 28- 35 2. AP (Yearly in Cr) Rs. 10-15 cr 3) Job Context & Major Challenges (What are the specific aspects of the job that provide a challenge to the jobholder in the context of the Unit/Zone? Key Challenges for the role – High dependency on third party/relationships who may have their own priorities so alignment is the key. Balancing between the process requirement and expectations of the Channel partners 4) Principal Accountabilities Accountability Supporting Actions Ensure achievement of Targets (Premium & Revenue) in order to contribute in overall growth of the company 1. Continuous interaction with the channel partners 2. Mapping all the key decision makers 3. Aggressively downloading all the RnR activities running by the organisation. Ensure smooth function of the sales and other processes in order to maximise business potential. 1. Communicating any process change or change in any rules and regulations by the help of different training module. 2. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling Maintain the expense gap in order to reduce the cost 1. Understanding the need of the expense 2. Taking commitment from the channel before any spending or allocation of the budget 3. Maintain a SM wise expanse tracker Ensure relevant people in the right place right time in order to maximise the productivity 1. Understanding the strength of the resource and depending on that allocating job responsibility 2. Evaluating the opportunity of each business unit and allocating targets as per that 3. Recruit, develop and train team members to maximize productivity Ensure the right method of business acquisition in order get the profitable mix for the organisation 1. Scrutinise the business on regular basis 2. Interacting with the customers through welcome calls Ensure Persistency targets as per the company norms so that renewals take place on time 1. Communicate with customers and 2. Resolve queries as and when required to ensure that renewal takes place on time Building new business opportunities within the allocated area/relationships in order to maximise the 1. Identify innovative methods working with the relationship to enhance penetration of the database 5) Job Purpose of Direct Reports Sales Manager / Senior Sales Manager: To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. 6) Relationships (If Applicable) Internal Frequency Nature TPD Support Team Training Manager HR Dept Customer Service Team Client Service Team Daily Weekly twice Monthly Daily Daily Process, login and issuance related Training related Recruitment and other issue Follow up regarding service issue Follow up regarding issuance External Frequency Nature Bancassurance partner Client – prospect Daily Daily All issue Business and service 7) Organizational Relationships (Separate Annexure to be Attached) Head HR & Admin Chief Mgr - HR Perf, Comp & Ben. SIGN-OFF Signature Name Date Job Analyst Signature Name Minimum Experience Level 5 - 12 years Job Qualifications Under Graduate
Job Purpose To derive Insurance Business from assigned Relationship/Channel partner in an area or zone, to convince the relationship so they can convince their customer to invest in Birla Sunlife Insurance. To ensure all the pre and post sales support and services to the relationship as well as to the clients along with the team dedicated to the relationship. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Roles and Responsibilities Employees are ON ROLLS of Aditya Birla Sunlife Insurance. Employee will be mapped to the respective Bank Branches basis on the geography assigned. Prime Responsibility to generate insurance Business through Bank Branch, walk-in customers and leads generated by the Branch staff. They will be required to generate business only for the assigned branch in the assigned geography through New or Old customers. Providing support to branch profitability by selling ABSLI Insurance product through different acquisition channels in the catchment area. Will be responsible for achieving monthly sales target assigned: NOP FYP Persistency Customer complaint Responsible for customer complaints and need to be resolved in the specific TAT, & ensure quality customer service is delivered. Penetration of LI to existing and new customers. Employee has to build the smooth-professional relationship with the respective Branch Manager & with the Branch employees. In the open Architecture Scenario its very essential to built the strong relationship with the Banca partners. Key Expectations: To Handle Bank customers requirements with the best services and products ranges. To make ourself equipped with insurance and Bank Products knowledge. To manage the relationship at all the levels to have the desire outputs. Communicating any product changes, process change or change in any rules and regulations (internal / IRDA) with the help of different training module to Banca Partners. Supporting in the actual sales and service aspects including sales calls, issuance and complaint handling. Minimum Experience Level 4 - 8 years Job Qualifications Graduate
As an Insurance Business Development Manager at Aditya Birla Sunlife Insurance, your primary objective is to drive insurance business within your assigned relationship or channel partner in a specific area or zone. Your role involves persuading these relationships to encourage their customers to invest in Birla Sunlife Insurance products. It is essential to provide comprehensive pre and post-sales support and services to both the relationship partners and clients, working closely with a dedicated team. Your focus should not only be on achieving set targets but also on ensuring consistent business growth quarter by quarter. You will be a part of the Aditya Birla Sunlife Insurance team and will be aligned with specific bank branches based on the designated geographical area. Your main responsibility will be to generate insurance business through various channels such as bank branches, walk-in customers, and leads provided by the branch staff. This includes catering to both new and existing customers of the assigned branch within the defined geography. Your efforts should contribute to enhancing branch profitability by promoting ABSLI insurance products through different acquisition channels within the catchment area. Meeting monthly sales targets for metrics like New Business Premium, First Year Premium, persistency, and addressing customer complaints promptly are crucial aspects of your role. Resolving customer complaints within specified turnaround times and ensuring high-quality customer service are key expectations. Building strong professional relationships with the Branch Manager and employees is essential for successful collaboration. In an open architecture scenario, establishing robust relationships with Banca partners is critical. Your key expectations include addressing bank customers" requirements with top-notch services and product offerings, staying updated on insurance and bank products knowledge, and managing relationships at all levels effectively to achieve desired outcomes. Additionally, you are expected to communicate any product changes, process modifications, or regulatory updates promptly to Banca Partners through various training modules. Your support in sales activities, service delivery, and complaint resolution is vital for the overall success of the business. The ideal candidate for this role should possess a minimum of 4-8 years of relevant experience and hold a graduate qualification.,
Business Targets – To achieve Business Targets on focused Business parameters like premium, SP/branch activisation, product mix and Persistency thereby contributing to the overall Business Growth and profitability. Build effective relationship with the bank partner and become their first preferred insurer Plan and achieve business targets through the team of CM, FLS and SPs in the bank Ensure to increase SP Activisation and selling of greater NOPs through the Team of CM and FLS for greater distribution of ABSLI products Ensure selling of right Product Mix as defined by the organisation to achieve overall business growth and profits. Identify and implement new business opportunities within the allocated area to enhance penetration Implement activities / programs designed at the organisational level to build great visibility, promote branding and strengthen our relationship with the bank. Train and appraise the bank staff on ABSLI products thereby creating a mind space and easy recall for them. Ensure right method of business acquisition and absolutely 0 % mis selling Pre and Post-Sales Support and Service: To provide efficient and best in class, competitive products and services to both the Bank partner and customers Enable the Team of CM to train FLS in order to independently sell ABSLI products by mapping customer needs correctly Support the team of CM and FL on closing critical Sales call by demonstrating and mentoring them. Support and guide the CM Team to ensure smooth functioning of the internal cross functional Teams and help them to overcome any roadblocks in policy logging and issuance Train the team of CM and FLS to carry out end to end process of policy logging and issuance first time right to ensure speedy delivery and 0% leakage Establish efficient methods to respond to customer queries and maintain persistency levels. Enable Team to cross sell and Upsell ABSLI products as per the customer requirements Partner relationship Management: To build and strengthen the relationship with the partner bank and become their preferred partner To be equipped with Bank’s product ranges and their key features along with the ABSLI products Develop a Team who can support the bank in meeting their business targets Pay regular visits to bank branches and meet bank partners. Design differential strategies to gain mindshare and product mix basis the potential of the branch Help the Bank branches to increase their overall LI pie Liaison with our Regional and Zonal Training Team and ensure periodic product training and branding within the branch for bank staff as well as CM and FLS Team Design and launch various training programs and appreciation platforms for the bank staff to achieve higher engagement People Development: To build a highly motivated and productive team. Attract, Recruit and Retain Talent in the market, ensure proper handholding and support is provided to the Team. Review and Monitor Team’s performance daily, mentor the CM and FLS in the Middle and Low Performance Bucket, encourage and motivate to do well. Co-create and implement recognition platforms in order to build a capable and motivated team within the Circle Ensure to provide constructive and efficient feedback to the Team and boost their morale for sales To ensure performance spread in the Team, thereby creating opportunities for qualifying various R and R contests and initiatives as well as enabling team members to earn incentives and stay motivated. Focus on Business Quality and Profitability – Achieve Business profitability by focusing on renewals, quality of business and managing costs Ensure achievement of profitability and persistency targets for the relationship in the designated zones Manage expenses within allowable expense gap Plan and manage the renewals and ensure adequate focus is maintained by the sales Team on persistency Ensure Business Leakage is within allowable limits. Focus and Monitor Product Mix within the Circle, to achieve Channel Targets Minimum Experience Level 7 - 16 years Job Qualifications Post Graduate
You will be leading the assigned branch by effectively planning and managing resources to ensure the achievement of agreed business targets. Your main goal is to implement sales strategies that help the branch excel in market share and brand equity in a cost-effective manner. Your key responsibilities will include: - Planning sales strategies to achieve branch business targets such as the number of agents, productivity, new premium, and persistency of business. - Identifying market opportunities, analyzing competition, and developing progress plans in consultation with the Head Office. - Promoting productivity of the field force through effective people management by providing regular training, discussing promotional infrastructure, and organizing productivity improvement drives. - Ensuring persistency of business through random quality checks, post-sales servicing, and customer retention efforts. - Inculcating a culture of financial discipline by maintaining strict control on cash transactions and budget for all expenses. - Ensuring 100% compliance by monitoring process adherence and providing updates on guidelines and sales processes. - Driving sales promotional activities, liaising with Head Office teams, and delivering promotional efforts to customers. - Recommending product and process improvements to enhance efficiencies and customer satisfaction. - Ensuring effective administration of the branch to sustain smooth operations in a cost-effective way. - Managing the team through continuous on-the-job training, skill enhancement, mentoring, coaching, and providing periodic job rotation for exposure. Minimum Experience Level: 8 - 14 years Job Qualifications: Graduate,
The job involves imparting training to FLS and Advisors to enhance their job knowledge and skills in recruitment and selling. The training aims to positively impact the territory's productivity despite challenges such as managing multiple branches, geographical distribution, insufficient training enablers, and training infrastructure. Key Result Areas: 1. Implementation of training architecture at the regions to ensure the right learning occurs, leading to desired capability and performance. This includes publishing and implementing the monthly training calendar, maintaining strong contracting with sales hierarchy, creating awareness and driving usage of sales tools, organizing important events, and implementing region-specific learning interventions. 2. Creating a measurable impact on productivity by ensuring satisfactory pass rates of advisors attending refresher training, managing the performance of new licensed advisors, ensuring consistency in activization of new advisors, managing new FLS production, and achieving these through effective training delivery, goal setting, stakeholder alignment, and ground-level support. 3. Managing Training Administration by ensuring adherence to planning, record-keeping, expense control processes. Minimum Experience Level: 5 - 15 years Job Qualifications: Graduate,
As a candidate for the position, your primary responsibility will be to achieve Business Targets within designated zones on various focused Business parameters such as premium, SP/branch activisation, product mix, and Persistency. Your efforts will directly contribute to the overall Business Growth and profitability of the organization. Building effective relationships with the bank partner and becoming their first preferred insurer will be crucial in this role. You will be expected to plan and achieve business targets through a team of CM, FLS, and SPs in the bank. Increasing SP Activisation and selling greater NOPs through the Team of CM and FLS for wider distribution of ABSLI products will be a key focus area. Ensuring the selling of the right Product Mix as defined by the organization is essential to achieve overall business growth and profits. Identifying and implementing new business opportunities within the allocated area to enhance penetration will also be part of your responsibilities. Implementing activities/programs designed at the organizational level to build great visibility, promote branding, and strengthen the relationship with the bank will be crucial. Training and appraising the bank staff on ABSLI products to create a mind space and easy recall for them will also be expected. Providing pre and post-sales support and service to both the Bank partner and customers will be essential. Enabling the Team of CM to train FLS in order to independently sell ABSLI products by mapping customer needs correctly will be part of your role. Supporting the team of CM and FL on closing critical sales calls by demonstrating and mentoring them will be crucial. Ensuring smooth functioning of the internal cross-functional Teams and helping them overcome any roadblocks in policy logging and issuance will be expected. Establishing efficient methods to respond to customer queries and maintaining persistency levels will be part of your responsibilities. Enabling the Team to cross-sell and upsell ABSLI products as per customer requirements will be essential. Building and strengthening the relationship with the partner bank to become their preferred partner will be a key aspect of this position. Developing a Team that can support the bank in meeting their business targets will be crucial. Attracting, recruiting, and retaining talent in the market, ensuring proper handholding and support is provided to the Team will be essential. Reviewing and monitoring Team performance daily, mentoring the CM and FLS in the Middle and Low-Performance Bucket, encouraging and motivating them to do well will be expected. Achieving Business profitability by focusing on renewals, quality of business, and managing costs will be crucial. Managing expenses within allowable expense gaps and ensuring the achievement of profitability and persistency targets for the relationship in the designated zones will be part of your responsibilities. Focus and monitor Product Mix within the Circle to achieve Channel Targets will also be expected. With a minimum experience level of 7 - 16 years and holding a Post Graduate qualification, you will be well-equipped to excel in this role.,
Job Purpose To derive Insurance Business from assigned team in the Defence affinity from the allocated cantts. To ensure all the pre and post sales support and services to the defence clients along with the team. Ensure not only achieving the target but also to make sure there is a consistent growth in the business every quarter. Key Challenges for the role – New captive channel that’s being set up where and requires a lot of efforts in setting up the people, process, and structure. High attrition of the front-line sales force and limited availability of quality talent We being a late mover in the cantt, hence relationship building has to be spearheaded in its true sense by this role Motivating & driving a team of contractual & variable Parakram Managers as both would have different drivers Minimum Experience Level 6 - 11 years Job Qualifications Graduate Diploma
As a Branch Manager, you will be responsible for leading the assigned branch through effective planning and resource management to achieve agreed business targets. Your primary objective is to implement sales strategies that will enhance the branch's market share and brand equity in a cost-effective manner. You will face challenges such as unethical market practices, stiff competition leading to retention issues with the sales force, and the need to ensure the quality of new advisors entering the system. Additionally, equipping new advisors with proper knowledge poses a challenge due to poor turnout in training programs. Your key result areas include: 1. Planning sales strategies to achieve branch business targets, including the number of agents, productivity, new premium, and persistency of business. This involves scanning the market for opportunities, competition, and effective product mix. 2. Promoting field force productivity through effective people management, regular training, and establishing good working habits. 3. Ensuring persistency of business through quality checks and post-sales servicing to retain customers. 4. Inculcating a culture of financial discipline in the branch by maintaining strict control on cash transactions and budget. 5. Ensuring 100% compliance by monitoring process adherence and providing updates on guidelines and sales processes. 6. Driving sales promotional activities, liaising with HO teams, and delivering promotional efforts to existing and potential customers. 7. Recommending product and process improvements to enhance efficiencies and customer satisfaction. 8. Ensuring effective administration of the branch in a cost-effective manner. 9. Managing the team through continuous on-the-job training, mentorship, supervision, and skill enhancement. To qualify for this role, you should have a minimum of 5-12 years of experience and an Undergraduate degree. Your ability to navigate through challenges, implement effective sales strategies, and lead a team will be critical to achieving the branch's business goals.,
Job Purpose To impart training to FLS & USMs in order to upgrade there job knowledge through the induction and develop there skills through interventions periodically in the areas of recruitment and selling skills workshops, which would impact the territory’s productivity Job Context & Major Challenges Job Context /Job Challenges: Getting trainees (especially advisors) in the training room as they are not on the payrolls of the company and are not willing to invest time to up bring their capabilities. The span being large (i.e. 1:6) the frequency of training is being affected.Geographical distribution .Training infrastructure Insufficient Training enablers Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Implementation and coverage of training architecture to ensure desired learning to happen Conduct all training programs as per architecture for employees.Conduct variety of training programs as per varied and periodic need of distributors KRA2 Support sales team in building engagement & mind share with distributors Engage with distributors to identify gaps & opportunities. Link them with BSLI objectives and provide learning interventions to build mind share KRA3 Product launches Ensure product launches with speed and accuracy to build understanding and enthusiasm around new products KRA4 Focus constantly on Self development and invest in skill enhancement. E learning course of Aditya Disha per quarter. Initiate professional course as part of role development and complete them on timely basis Minimum Experience Level 4 - 8 years Job Qualifications Post Graduate
Key Responsibilities Design, develop, and implement training programs for sales professionals (new hires and existing staff). Conduct training needs analysis (TNA) in coordination with sales leadership and business heads. Deliver engaging classroom, virtual, and on-the-job training sessions. Build product knowledge, selling skills, objection handling, and customer relationship management capability. Develop training materials, manuals, e-learning modules, and assessments. Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance tracking. Support sales managers with coaching interventions for underperforming team members. Minimum Experience Level 3 - 6 years Job Qualifications Graduate
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The job involves planning sales strategies and achieving branch business targets such as agent productivity, new premium, and persistency of business. You will be responsible for promoting productivity of the field force through effective people management and ensuring persistency of the business to enhance business goals. It is crucial to instill a culture of financial discipline in the branch to have better control over revenue. Ensuring 100% compliance is essential to ensure smooth operation and enhance productivity in the assigned branch. You will be required to drive sales promotional activities to achieve the business numbers and recommend product and process improvements to enhance efficiencies and customer satisfaction. Effective administration of the branch is necessary to sustain smooth functioning and operations in a cost-effective manner. The ideal candidate should have a minimum of 4 to 10 years of experience and hold a Graduate Diploma qualification.,