RESPONSIBILITIES Resolve user queries, issues and concerns with effective, clear, and professional writing communication Following up on Unresolved/Reopen cases with the players Achieve the daily targets and ensure to meet quality standards Demonstrate time-management skills and the ability to work independently Coordinate with other departments such as the Product Team or Technical Team, as required to resolve user issues and questions. REQUIREMENTS Graduate (BCom/BSc/BCA or equivalent) with Excellent written communication skills Being a gamer (preferably casual games) is an added plus. Should be digital savvy and be able to comfortably use software tools and products Demonstrates effective communication, composure, and professional attitude. Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues. Team player and good interpersonal skills. Should be able to write a customized response to the clients with ease Show more Show less

As a Game Designer, you will be responsible for designing gameplay experiences and game features to enhance player engagement, retention, and monetization in mobile games. Your primary focus will be on creating game content that delights players while ensuring the balance of in-game economies for optimal game performance. You will be expected to prepare and maintain clear feature documentation, diagrams, wireframes, prototypes, and game design documents. Additionally, your role will involve responding to feedback, analytics, and test results in a constructive manner, providing logical and reasoned suggestions to enhance designs. You will actively participate in brainstorming sessions and pitch new ideas to the team. Your tasks will also include tuning and modeling complex game systems using Excel, analyzing real-time feedback and metrics to make necessary adjustments to game designs. Collaboration with game designers, developers, artists, and testers will be crucial to achieving common goals. It is essential to stay updated on industry trends, new game genres, game design best practices, and emerging technologies. To excel in this role, you should have at least 1+ years of experience in designing casual mobile games or similar entertainment products. Graduation from NID university is considered a plus, along with experience in shipping social/casual/freemium games or entertainment products, particularly on mobile platforms. A good sense of UI and UX, basic knowledge of 2D/3D graphic tools like Photoshop and Illustrator, and understanding of Balancing & Game/Product Economy are essential. Creative problem-solving skills, outstanding communication abilities, and being a team player with strong interpersonal skills are qualities that you should possess. You must thrive in a fast-paced environment, be goal-driven, and demonstrate high productivity. Experience in social games is advantageous, and a degree in Game Design or a related field is preferred. Above all, a passion for games is a must in this role.,