RESPONSIBILITIES Resolve user queries, issues and concerns with effective, clear, and professional writing communication Following up on Unresolved/Reopen cases with the players Achieve the daily targets and ensure to meet quality standards Demonstrate time-management skills and the ability to work independently Coordinate with other departments such as the Product Team or Technical Team, as required to resolve user issues and questions. REQUIREMENTS Graduate (BCom/BSc/BCA or equivalent) with Excellent written communication skills Being a gamer (preferably casual games) is an added plus. Should be digital savvy and be able to comfortably use software tools and products Demonstrates effective communication, composure, and professional attitude. Effective Problem-Solving skills will be required to demonstrate an ability to solve complex issues. Team player and good interpersonal skills. Should be able to write a customized response to the clients with ease Show more Show less
As a Game Designer, you will be responsible for designing gameplay experiences and game features to enhance player engagement, retention, and monetization in mobile games. Your primary focus will be on creating game content that delights players while ensuring the balance of in-game economies for optimal game performance. You will be expected to prepare and maintain clear feature documentation, diagrams, wireframes, prototypes, and game design documents. Additionally, your role will involve responding to feedback, analytics, and test results in a constructive manner, providing logical and reasoned suggestions to enhance designs. You will actively participate in brainstorming sessions and pitch new ideas to the team. Your tasks will also include tuning and modeling complex game systems using Excel, analyzing real-time feedback and metrics to make necessary adjustments to game designs. Collaboration with game designers, developers, artists, and testers will be crucial to achieving common goals. It is essential to stay updated on industry trends, new game genres, game design best practices, and emerging technologies. To excel in this role, you should have at least 1+ years of experience in designing casual mobile games or similar entertainment products. Graduation from NID university is considered a plus, along with experience in shipping social/casual/freemium games or entertainment products, particularly on mobile platforms. A good sense of UI and UX, basic knowledge of 2D/3D graphic tools like Photoshop and Illustrator, and understanding of Balancing & Game/Product Economy are essential. Creative problem-solving skills, outstanding communication abilities, and being a team player with strong interpersonal skills are qualities that you should possess. You must thrive in a fast-paced environment, be goal-driven, and demonstrate high productivity. Experience in social games is advantageous, and a degree in Game Design or a related field is preferred. Above all, a passion for games is a must in this role.,
As a Game Designer, you will be responsible for designing gameplay experiences and game features that aim to enhance player engagement, retention, and monetization in mobile games. Your role will involve creating game content that excites players while ensuring a balanced in-game economy to optimize game performance. Your duties will also include preparing and updating clear feature documentation, diagrams, wireframes, prototypes, and game design documents. You will analyze feedback, test results, and analytics to provide constructive suggestions for improving designs. Additionally, you will be expected to pitch new ideas to the team, participate in brainstorming sessions, and collaborate closely with game designers, developers, artists, and testers to achieve common goals. To excel in this role, you should possess at least 1+ years of experience in designing casual mobile games or similar entertainment products. Graduation from NID university would be advantageous. Having shipped or worked on a social, casual, or freemium game or entertainment product, especially on mobile platforms, will be highly beneficial. A solid understanding of UI and UX principles, basic knowledge of 2D/3D graphic tools like Photoshop and Illustrator, and familiarity with Balancing & Game/Product Economy concepts are essential requirements for this position. Your ability to generate creative solutions, excellent written and verbal communication skills, and a collaborative attitude will be crucial in this role. Being a team player with exceptional interpersonal skills, adaptability to a fast-paced environment, and a goal-driven approach are key attributes needed for success in this position. Previous experience in social games and a degree in Game Design or a related field will be advantageous. A passion for games is a fundamental requirement to thrive in this dynamic and innovative environment.,
Job Title: Associate Game Tester Location: Udupi Mode: Work from Office Role: Individual Contributor About 99Games 99Games is India’s leading developer and publisher of premium games for mobile. Based in India, we take pride in creating some of the nation’s most popular games like Dhoom:3 The Game and Sultan: The Game. We've also created successful titles like Star Chef and Star Chef 2, with millions of downloads worldwide. We are passionate about creating fun, engaging, and high-quality games that entertain players globally. Job Summary We are looking for a passionate and detail-oriented Associate Game Tester to join our Game Testing team. You will be responsible for ensuring the overall quality and playability of our games through systematic and thorough testing. This role is perfect for someone who loves gaming and has a keen eye for spotting bugs and inconsistencies. Key Responsibilities Execute test cases and checklists to identify bugs, glitches, and performance issues. Report, track, and regress bugs using project management and bug tracking tools like JIRA. Formulate end-user scenarios for the game. Collaborate with designers, artists, developers, and other QA team members to understand game requirements and testing objectives. Perform functional, UI/UX, compatibility, regression, and exploratory testing across various devices and platforms Validate new features and updates before and after release Provide clear and concise feedback on gameplay, balance, user experience, and overall game quality. Help maintain test documentation and contribute to continuous improvement of testing processes. Stay current on customer queries from support and marketing channels. Stay up to date with industry trends, including emerging game genres, testing best practices, and new technologies. Requirements Degree in Engineering (BE – E&C/E&E), Science, or a related field with a minimum of 70% aggregate (preferred). 0–2 years of experience in game testing or mobile app testing (freshers with strong gaming knowledge are welcome to apply). Experience in playing casual, tycoon, simulation, or social casino games Strong passion for mobile games and understanding of different game genres. Good communication skills – written and verbal. Analytical mindset with strong attention to detail. Familiarity with mobile devices, app stores, and the general gaming ecosystem. Capable of working in a fast-paced environment. A collaborative team player with strong interpersonal skills. Why Join Us? This is an exciting time to be part of 99Games — India’s premier mobile game studio with a legacy of 22 published titles and over 100 million downloads worldwide . At 99Games, you’ll : Join a passionate and award-winning team of game makers. Work on high-impact titles enjoyed by millions of players across the globe. Gain hands-on exposure to the entire game development lifecycle. Thrive in a collaborative culture that values creativity, innovation, and continuous learning. With a highly experienced and stable leadership team working together for over 15 years, we are recognized as thought leaders in the gaming industry . Our strength lies in understanding gamer psychology and building experiences that foster long-term player connection — making 99Games a great place to learn, grow, and make a lasting impact in the world of gaming.
As an Associate Game Tester at 99Games, you will play a crucial role in ensuring the quality and playability of our mobile games through comprehensive testing. Your passion for gaming and meticulous attention to detail will be key in identifying bugs and inconsistencies to enhance the overall gaming experience for our players. Your responsibilities will include executing test cases, identifying bugs, glitches, and performance issues, as well as collaborating with cross-functional teams to understand game requirements and objectives. You will conduct various types of testing across different devices and platforms to validate new features and updates before and after release. Your feedback on gameplay, user experience, and game quality will be invaluable in maintaining high standards. To excel in this role, you should have a degree in Engineering or Science with a minimum of 70% aggregate, along with at least 2 years of experience in game or mobile app testing. Strong gaming knowledge is also welcomed, particularly in casual, tycoon, simulation, or social casino games. Excellent communication skills, analytical mindset, and familiarity with mobile devices and app stores are essential. You should be able to thrive in a fast-paced environment and work collaboratively with a team. Joining 99Games means becoming part of India's premier mobile game studio with a rich history of successful titles and millions of downloads worldwide. You will have the opportunity to work with an award-winning team, contribute to high-impact titles, and gain exposure to the entire game development lifecycle. Our culture values creativity, innovation, and continuous learning, providing an environment where you can learn, grow, and have a significant impact on the gaming industry. If you are looking to be part of a passionate team, work on engaging games enjoyed by players globally, and be part of a company that prioritizes long-term player connection and innovation, then 99Games is the place for you to thrive and make a lasting impact in the world of gaming.,