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811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound

811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Kotak Mahindra Bank Limited

1 - 3 years

0 Lacs

thane maharashtra india

Posted:1 week ago| Platform: Foundit logo

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Skills Required

communication

Work Mode

On-site

Job Type

Full Time

Job Description

CEC Officer - Inbound - 811 CUFD (Customer Unfreeze Department)

Department	Customer Experience Center
Location	Thane/Noida
Reporting Relationship	CEC - Team Leader - Inbound
Position Grade	Assistant Manager / Deputy Manager

Job Role

To attend the inbound calls / icommit / make outbound calls to customers in 811 CUFD and process the queries & requests to customer's satisfaction related to freeze (both voice or video)
To identify and convert the opportunities for cross selling (banking product) on customer's call if required.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/SME/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Graduate
Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
Excellent communication skills- Verbal & Written
Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/Bank holidays
Flexible to get scattered 6 Week Offs in a month with 9hours of shift
Good listening skills and strong communication abilities.
Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
Understand customers profile and identify any risks related to profiles.
Act as a risk control unit and complete due diligence on customers profile.

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811-CUFD Officer-Digital Banking Kotak 811-Contact Centre Inbound