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811-CEC-Team Leader-VRM-Digital Banking Kotak 811-VRM

811-CEC-Team Leader-VRM-Digital Banking Kotak 811-VRM

Kotak Mahindra

7 years

0 Lacs

Thāne

Posted:2 months ago| Platform: GlassDoor logo

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Skills Required

service portfolio score management communication

Work Mode

On-site

Job Type

Part Time

Job Description

Job Role: Team Leader Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. Collaborating with fulfilment teams to ensure best in class conversion ratios. Ensure availability of trained manpower to maintain production at 100% capacity. Meet cost to income ratios as determined by Score card. Adherence to Standards of Performance. Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements: Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees. People management skill essential. Experience in working in a tele-sales or relationship management in BFSI preferred. Certified in AMFI/IRDA. Good listening skills and strong communication abilities. Team Player.

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