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Kotak Mahindra Bank Limited
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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank Limited

0 years

0 Lacs

thane maharashtra india

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

As an 811 CEC Officer - Inbound, you will be the first point of contact for customers reaching out to Kotak 811 through the inbound channel. Your role is pivotal in ensuring a seamless customer experience by resolving queries, providing product information, and facilitating sales conversions. You will engage with potential and existing customers, understand their needs, and recommend suitable banking solutions. This role demands excellent communication skills, a customer-first mindset, and the ability to work in a fast-paced, target-driven environment. You will also be responsible for maintaining accurate records of customer interactions and contributing to the overall performance of the contact centre.

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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound