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Kotak Mahindra Bank Limited
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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank Limited

0 years

|

0 Lacs

thane maharashtra india

Posted:3 weeks ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

To Attend the inbound/outbound calls of customers to process the queries & requests to customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target)

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Kotak Mahindra Bank Limited

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