42 Gears Mobility Systems

Bengaluru, India Full Time Relevant Experience: 2 – 3 years Job Description As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance. Roles and Responsibilities Handle incoming support calls, emails, and chat messages from clients encountering technical issues. Diagnose and troubleshoot technical issues associated with our unified endpoint management product. Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience. Escalate intricate technical issues to the appropriate internal teams for resolution. Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution. Document and meticulously track support issues to contribute to a comprehensive knowledge base. Stay abreast of the latest features and updates on our unified endpoint management product. Conduct product training sessions for clients and internal teams as required. Communicate effectively with clients, keeping them informed of the status of their support requests. Uphold a high level of customer satisfaction through professional and courteous communication. Requirements Bachelor’s degree in a relevant technical field or equivalent practical experience. Demonstrated experience in technical support or a comparable customer-facing role. Proficient troubleshooting and problem-solving skills. Effective communication and interpersonal abilities. Ability to work both independently and collaboratively in a fast-paced environment. Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous. Additional Mandatory Requirements Availability to handle customer support through various channels, including calls, emails, and chats. Ability to work from the office. Willingness to work in rotational shifts covering a 24/7 operation.

Bengaluru, India Full Time Relevant Experience: 10+ years About the Role We are looking for a highly experienced Test Architect to define and drive cutting-edge testing strategies across our web and mobile platforms. This role demands deep technical expertise and a strategic mindset to enhance test effectiveness, automation maturity, and product quality. You’ll work closely with development, QA, DevOps, and product teams to build scalable test frameworks, integrate automated testing into the CI/CD pipelines, and champion modern QA practices. Your impact will be felt across the entire development lifecycle—from design to delivery. Key Responsibilities Strategic Test Planning: Define and evolve the testing strategy covering unit, integration, system, acceptance, performance, security, and UI testing. Test Automation Architecture: Design, build, and maintain robust, reusable, and scalable test automation frameworks for web, mobile (iOS & Android), API, and backend services. Performance Testing: Design performance benchmarking and validation initiatives using tools like JMeter, Gatling, etc. CI/CD Integration: Ensure seamless integration of automation into the CI/CD pipeline (Jenkins, GitHub Actions, GitLab CI, etc.). Monitor and continuously improve the pipeline for test efficiency and speed. Tools & Technology Evangelism: Evaluate and introduce modern test tools, frameworks, and practices. Lead PoCs and guide adoption to suit team needs. Mentoring & Technical Leadership: Mentor QA engineers and developers on test design, automation, coding standards, debugging, and quality best practices. Promote a quality-first mindset across teams. Technical Skills & Experience Required 10+ years of QA experience with at least 7-8 years in test automation and architecture roles. Strong programming/scripting skills in Java, Python, JavaScript, or Kotlin. Hands-on experience with mobile test automation tools (Appium, Espresso, XCUITest). Proficiency in web testing tools (Selenium, Playwright, Cypress, etc.). Deep understanding of REST API testing using tools like Postman, RestAssured, or Karate. Experience in performance testing (JMeter, Gatling, BlazeMeter). Working knowledge of CI/CD pipelines, Docker, and cloud testing platforms (BrowserStack, Sauce Labs, etc.). Experience with test management and reporting tools like TestRail, Allure, or Zephyr. Strong understanding of SDLC, STLC, Agile methodologies, and DevOps practices. Preferred Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Certifications in ISTQB Advanced Level Test Automation, Performance Testing, or equivalent. Exposure to BDD frameworks like Cucumber or SpecFlow.

The ideal candidate for this full-time position based in Bengaluru, India, or Mumbai should possess at least 3 years of relevant experience. Your responsibilities will include having knowledge of mobile computing platforms such as Android, iOS, and Windows Mobile, as well as working on Mobile Device Management. You will need to research customer technical issues and ensure resolution, with a good understanding of Mobility Software including MDM, MAM, and UEM. Preference will be given to candidates with prior experience in the mobility domain. In this role, you will be expected to deliver presentations and webinars to prospective customers and partners, as well as attend meetings with partners and customers for technical discussions. The ideal candidate should have at least 3 years of professional experience in a pre-sales, tech-support, or consultant-related role within enterprise software. Excellent communication skills are essential, allowing you to effectively communicate with both technical and business counterparts on the client-side, explaining technology and solutions architecture. You should be highly organized, self-motivated, and have a strong interest in sales, technology, and customer interaction. A willingness to travel for technical discussions is required. The qualifications for this position include a BE/BTech or MCA degree. Flexibility with shift timings is necessary to excel in this role.,

Bengaluru, India Internship Relevant Experience: Fresher About Us From 42Gears’ founding in 2009 up until today, we find our inspiration in the pursuit of one goal: being at the forefront of innovative enterprise mobility solutions. Along the way, we’ve pioneered cloud solutions for enterprise mobility and gained recognition for our unified endpoint management technology. We’ve taken every challenge head-on and can’t wait to see what the future holds for us. Our team is filled with passionate problem-solvers working to refine and advance our technologies to facilitate the growth of businesses worldwide. We want businesses (including yours!) to focus on being the best they can be, without limitations, while we support you behind the scenes, doing the best we can do. We know the global workplace changes constantly, so our mobility solutions are designed to scale and extend along with your business. Responsibilities Legal Research and Analysis Administrative Support Collaboration Collaborate with other departments to gather information and support legal initiatives. Attend meetings and take notes as needed Maintain the CLM tool

Bengaluru, India Internship Relevant Experience: Fresher About Us From 42Gears’ founding in 2009 up until today, we find our inspiration in the pursuit of one goal: being at the forefront of innovative enterprise mobility solutions. Along the way, we’ve pioneered cloud solutions for enterprise mobility and gained recognition for our unified endpoint management technology. We’ve taken every challenge head-on and can’t wait to see what the future holds for us. Our team is filled with passionate problem-solvers working to refine and advance our technologies to facilitate the growth of businesses worldwide. We want businesses (including yours!) to focus on being the best they can be, without limitations, while we support you behind the scenes, doing the best we can do. We know the global workplace changes constantly, so our mobility solutions are designed to scale and extend along with your business. Responsibilities Legal Research and Analysis Administrative Support Collaboration Collaborate with other departments to gather information and support legal initiatives. Attend meetings and take notes as needed Maintain the CLM tool

Bengaluru, India Full Time Relevant Experience: 7+ years Job Summary We are seeking a results-driven Sales Account Executive to own the end-to-end sales process, from prospecting to closing deals, while driving revenue growth across global markets. You will leverage your expertise in B2B sales and technical acumen to engage engineering, support, and services organizations (AMER, EMEA, APAC), understanding their unique dev/test tooling needs and positioning our AstroFarm Device Farm solution to address critical pain points. By combining proactive outreach, consultative selling, and strategic collaboration with cross-functional teams, you will not only meet but exceed quarterly and annual targets while expanding our footprint through new business and existing account growth. If you thrive in a fast-paced environment and excel at building relationships with technical buyers, we would love to talk to you. Key Responsibilities End-to-End Ownership: Manage the entire sales cycle from prospecting to closing deals. Inbound Lead Conversion: Qualify inbound leads and guide them through the sales funnel to successful conversion. Proactive Lead Generation: Identify and engage prospects through cold calls, LinkedIn outreach, email campaigns, networking, and industry events. Targeted Outreach: Focus on organizations with product development, support, and professional services functions. Product-Fit Assessment: Uncover customer pain points, including high device costs, remote team device-sharing challenges, security/compliance concerns, and specialized device requirements. Client Engagement: Connect with clients via video calls and in-person meetings to foster trust and alignment. Product Demonstrations: Deliver compelling demos and presentations tailored to client needs. Deal Negotiation: Negotiate contracts, pricing, and commercial terms to drive mutually beneficial agreements. Deal Closure: Overcome objections, address concerns, and secure signed contracts to finalize deals. Partner Collaboration: Work with channel partners, resellers, and alliances to expand market reach. Account Growth: Identify and capitalize on upsell/cross-sell opportunities within existing accounts. Revenue Targets: Consistently meet or exceed quarterly and annual revenue goals. Renewal Management: Own the renewal process to maximize retention and minimize churn. Cross-Functional collaboration: Partner with marketing and product teams to refine offerings, optimize the customer journey, and adapt GTM strategies based on customer feedback. Required Skills & Experience Proven Sales Track Record: 7+ years of experience in B2B sales, with a demonstrated ability to own the full sales cycle (prospecting to close) and exceed revenue targets. Engineering Sector Expertise: Experience selling dev/test tools to engineering organizations across global regions (AMER, EMEA, APAC), understanding their unique workflows and technical requirements. Lead Generation & Pipeline Management: Expertise in qualifying inbound leads and proactively sourcing opportunities via cold outreach, LinkedIn, email campaigns, and networking. Customer-Centric Selling: Strong discovery skills to identify customer pain points (e.g., device costs, remote team challenges, compliance needs) and align solutions to their business goals. Presentation Skills: Ability to build trust through video calls, face-to-face meetings, and tailored product demos/presentations. Negotiation & Deal Execution: Experience negotiating contracts, pricing, and commercial terms while overcoming objections to secure commitments. Partner & Channel Savvy: Experience collaborating with resellers, alliances, or channel partners to expand market reach. Adaptability: Comfortable in a fast-paced, high-growth environment, balancing inbound/outbound efforts and adjusting strategies based on client feedback. Sales Tools Proficiency: Hands-on experience with CRM platforms (e.g., Odoo, Salesforce, HubSpot) and sales enablement tools to track pipelines, automate outreach, and manage client interactions. Technical Aptitude: Familiarity with SaaS, Device Farms, Android ecosystem, Mobile device solutions, CI/CD pipelines, and test frameworks is a plus.