Bengaluru, India Full Time Relevant Experience: 2 – 3 years Job Description As a Technical Support Engineer at 42Gears, you will play a pivotal role in guaranteeing client satisfaction through prompt and efficient technical assistance. Roles and Responsibilities Handle incoming support calls, emails, and chat messages from clients encountering technical issues. Diagnose and troubleshoot technical issues associated with our unified endpoint management product. Provide clear, step-by-step guidance and solutions to clients, ensuring a positive and constructive customer experience. Escalate intricate technical issues to the appropriate internal teams for resolution. Collaborate seamlessly with cross-functional teams to ensure timely and effective problem resolution. Document and meticulously track support issues to contribute to a comprehensive knowledge base. Stay abreast of the latest features and updates on our unified endpoint management product. Conduct product training sessions for clients and internal teams as required. Communicate effectively with clients, keeping them informed of the status of their support requests. Uphold a high level of customer satisfaction through professional and courteous communication. Requirements Bachelor’s degree in a relevant technical field or equivalent practical experience. Demonstrated experience in technical support or a comparable customer-facing role. Proficient troubleshooting and problem-solving skills. Effective communication and interpersonal abilities. Ability to work both independently and collaboratively in a fast-paced environment. Previous experience in a SaaS environment and a strong understanding of UEM and related technologies are advantageous. Additional Mandatory Requirements Availability to handle customer support through various channels, including calls, emails, and chats. Ability to work from the office. Willingness to work in rotational shifts covering a 24/7 operation.
Bengaluru, India Full Time Relevant Experience: 10+ years About the Role We are looking for a highly experienced Test Architect to define and drive cutting-edge testing strategies across our web and mobile platforms. This role demands deep technical expertise and a strategic mindset to enhance test effectiveness, automation maturity, and product quality. You’ll work closely with development, QA, DevOps, and product teams to build scalable test frameworks, integrate automated testing into the CI/CD pipelines, and champion modern QA practices. Your impact will be felt across the entire development lifecycle—from design to delivery. Key Responsibilities Strategic Test Planning: Define and evolve the testing strategy covering unit, integration, system, acceptance, performance, security, and UI testing. Test Automation Architecture: Design, build, and maintain robust, reusable, and scalable test automation frameworks for web, mobile (iOS & Android), API, and backend services. Performance Testing: Design performance benchmarking and validation initiatives using tools like JMeter, Gatling, etc. CI/CD Integration: Ensure seamless integration of automation into the CI/CD pipeline (Jenkins, GitHub Actions, GitLab CI, etc.). Monitor and continuously improve the pipeline for test efficiency and speed. Tools & Technology Evangelism: Evaluate and introduce modern test tools, frameworks, and practices. Lead PoCs and guide adoption to suit team needs. Mentoring & Technical Leadership: Mentor QA engineers and developers on test design, automation, coding standards, debugging, and quality best practices. Promote a quality-first mindset across teams. Technical Skills & Experience Required 10+ years of QA experience with at least 7-8 years in test automation and architecture roles. Strong programming/scripting skills in Java, Python, JavaScript, or Kotlin. Hands-on experience with mobile test automation tools (Appium, Espresso, XCUITest). Proficiency in web testing tools (Selenium, Playwright, Cypress, etc.). Deep understanding of REST API testing using tools like Postman, RestAssured, or Karate. Experience in performance testing (JMeter, Gatling, BlazeMeter). Working knowledge of CI/CD pipelines, Docker, and cloud testing platforms (BrowserStack, Sauce Labs, etc.). Experience with test management and reporting tools like TestRail, Allure, or Zephyr. Strong understanding of SDLC, STLC, Agile methodologies, and DevOps practices. Preferred Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field. Certifications in ISTQB Advanced Level Test Automation, Performance Testing, or equivalent. Exposure to BDD frameworks like Cucumber or SpecFlow.
The Channel Account Manager (CAM) plays a crucial role in fostering and maintaining robust relationships with various channel partners such as resellers, distributors, and system integrators. Your primary objective will be to drive sales growth through indirect sales channels by empowering partners with effective training, support, and enablement programs. Responsibilities include identifying, onboarding, and managing relationships with different types of partners, including VARs and system integrators. You will be tasked with developing and executing partner enablement initiatives to enhance partner sales capabilities. As the primary contact for channel partners, it will be your responsibility to address and resolve any issues or escalations promptly. Your role will also involve driving revenue growth through channel partners by setting and achieving sales targets. Collaboration with partners to create joint business plans and go-to-market strategies will be essential. Additionally, identifying new sales opportunities within existing partnerships will be a key focus area. You will be responsible for providing continuous sales and technical training to partners to ensure a thorough understanding of the product portfolio. Developing marketing and sales collateral to support partners in their sales efforts will be crucial. Moreover, organizing webinars, workshops, and partner events to enhance engagement will be part of your responsibilities. Monitoring and analyzing partner performance metrics such as sales pipeline, revenue, and deal closures will be essential for tracking channel performance. Providing regular sales forecasts and reports to senior management will be required. You will also play a vital role in optimizing channel programs and incentive structures to drive partner motivation. Collaboration with internal teams, including sales, marketing, and product teams, will be necessary to align strategies effectively. Your feedback from partners will be valuable in improving products, pricing, and market positioning. Furthermore, supporting partners in closing deals by assisting in joint sales calls, negotiations, and product demos will be part of your duties. Identifying new partner recruitment opportunities to expand the company's channel ecosystem will be crucial for market expansion. Additionally, staying updated on industry trends and competitor strategies to provide insights for business growth will be essential for success in this role.,