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2nd Line IT Support Engineer

2nd Line IT Support Engineer

Randstad

5 - 8 years

10 - 12 Lacs

chennai

Posted:1 month ago| Platform:

Apply

Skills Required

microsoft package dns windows active directory firewall

Work Mode

Work from Office

Job Type

Full Time

Job Description

dhanashree.kumbhare@randstad.in

Key Responsibilities

Key focus on helpdesk service tickets, ensuring timely manner and first time

resolutions are focus.

Provide second-line technical support for desktops, laptops, mobile devices, and

applications, AI tools and SAAS based systems.

Troubleshoot and resolve Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)

and Azure-related issues.

Support and maintain Windows Server environments, including Active Directory,

Group Policy, and security configurations.

Assist with network troubleshooting, including VPN, firewalls, and general

connectivity issues.

Monitor system performance, identifying and resolving issues proactively.
Manage and support endpoint security solutions and compliance policies.
Assist in the deployment and administration of cloud-based services.
Document and update technical procedures, solutions, and IT policies.
Provide support for Microsoft Teams and SharePoint collaboration tools.
Work closely with Level 3 support and third-party vendors for complex escalations.
Train and mentor staff as needed.
Participate in IT projects, including cloud migrations, security enhancements, and

software rollouts.

What we are looking for:

Essential

• At least 5 years experience in a 2nd Line IT support role within a corporate

environment.

• Strong expertise in the Microsoft stack, including Windows 10/11, Windows Server

(/2019/2022), Microsoft 365, and Azure.

• Experience supporting Active Directory, Group Policy, DNS, and DHCP.

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