6 - 12 years
4 - 25 Lacs
Posted:11 hours ago|
Platform:
On-site
Full Time
Lead and coordinate IT operational incident management across global teams in a large enterprise environment.
Apply ITIL service management principles to ensure structured and efficient incident resolution.
Utilize knowledge of IT infrastructureLAN, WAN, firewalls, servers, cloud platformsfor root cause analysis.
Use Power BI and analytical skills to monitor, report, and improve incident handling processes.
Demonstrate strong leadership and decision-making during high-impact incidents to restore services swiftly.
Minimum 2+ years in Zscaler and 6+ years of experience in IT Operational Incident Management within large international organizations.
Proven expertise in coordinating and resolving complex IT incidents using ITIL service management practices.
Strong understanding of IT infrastructure components including LAN, WAN, firewalls, identity management, servers, storage, and cloud platforms.
Experience using Power BI for incident analysis, reporting, and decision support.
Excellent leadership, analytical, and problem-solving skills with the ability to lead teams during high-impact incidents.
Work on enterprise-scale IT incident management across global environments, applying ITIL best practices.
Collaborate with international teams to coordinate and resolve high-impact operational incidents efficiently.
Clear career progression paths from engineering roles to architecture and consulting.
Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients.
Capgemini Technology Services India Limited
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