About ZentrumHub: ZentrumHub is a fast-growing travel tech company specializing in API-based booking engine solutions. We help travel businesses streamline operations by offering lightning-fast, easy-to-integrate, and scalable hotel API connectivity. Our platform is designed to optimize performance, reduce integration time, and enhance user experienceall while staying future-ready in the evolving travel landscape. About the Role: We're looking for a proactive Customer Success Manager who can turn great products into even greater experiences. You'll be the trusted advisor for our clients helping them achieve success, solve challenges, and stay delighted with our solutions. What You'll Do: Own post-sales customer relationships and act as the key point of contact. Drive product adoption and help customers achieve measurable ROI. Handle renewals, upsells, and identify expansion opportunities. Collaborate with internal teams (Product, Engineering, Support) to champion customer needs. Set up success plans, conduct regular check-ins and business reviews. You Bring: 5–6 years of proven experience in Customer Success, Account Management, or client-facing roles. Experience working with SaaS products or B2B tech companies. Excellent communication and stakeholder management skills. A customer-first attitude with problem-solving abilities.
API/Backend Developer Job Summary: We are looking for a highly skilled Backend Developer with 6-7 years of experience in backend development using the .NET stack , who also possesses hands-on experience in DevOps practices and tools . The ideal candidate will design, develop, and maintain scalable backend systems while contributing to infrastructure automation, CI/CD, and cloud deployments. Key Responsibilities: Design, develop, test, and maintain backend services and APIs using C# and .NET Core/.NET 6+ Optimize application performance and ensure scalability and reliability Develop and manage RESTful APIs and work closely with frontend and mobile teams Collaborate with DevOps team to maintain CI/CD pipelines , infrastructure as code , and monitoring/alerting tools Implement secure coding practices and contribute to code reviews Work with SQL Server , NoSQL databases , and caching mechanisms Manage deployments to Azure/AWS or other cloud platforms Identify and fix production issues; support debugging and troubleshooting efforts Stay up to date with emerging technologies and recommend improvements Required Skills & Experience: 6-7 years of hands-on experience with .NET Core / .NET 6+, C# Strong understanding of OOP, design patterns , and microservices architecture Experience with SQL Server , Entity Framework , and LINQ Familiarity with containerization using Docker and orchestration tools like Kubernetes Solid understanding and practical experience with DevOps tools : CI/CD (e.g., Jenkins, GitHub Actions) Monitoring tools (e.g., Prometheus, Grafana, ELK stack) Knowledge of AWS , or other cloud platforms Version control using Git Excellent communication and collaboration skills Ability to work independently and within a team Nice to Have: Exposure to event-driven architecture Knowledge of unit testing frameworks like xUnit/NUnit and TDD Experience in agile/scrum environments
Job Summary: We are seeking a Product Owner with 3-5 years of experience to join our team and drive the evolution of our SaaS platform . As the bridge between business stakeholders, design, and engineering teams, you will own the product backlog, define and prioritize features, and ensure alignment with our product vision and customer needs. This is a high-impact role in a fast-paced, agile environment. Key Responsibilities: Define, refine, and prioritize the product backlog to maximize business value Translate product strategy and customer requirements into detailed user stories and acceptance criteria Act as the voice of the customer , ensuring the product meets market demands and delivers a great user experience Collaborate closely with engineering , design , QA , and sales/support teams to deliver features on time and with quality Participate in daily standups , sprint planning , reviews , and retrospectives Continuously groom and refine the backlog based on user feedback, analytics, and business priorities Conduct competitive analysis and stay up to date with SaaS trends and best practices Assist in go-to-market planning and internal product training Define and monitor key product KPIs and make data-driven decisions Required Skills & Experience: 3-5 years of experience as a Product Owner , Business Analyst, or in a similar role working on a SaaS product Solid understanding of Agile/Scrum methodologies Proven ability to translate business needs into technical requirements Experience working with tools like Jira, Confluence, Figma , or similar Excellent communication, stakeholder management, and presentation skills Strong analytical and problem-solving abilities Basic understanding of SaaS metrics (e.g., churn, ARR, MRR, CAC, LTV) Experience in working closely with UI/UX designers and understanding user-centric design principles Nice to Have: Familiarity with API-first , cloud-native , or multi-tenant SaaS platforms Technical background or understanding of web development concepts Experience with customer interviews , A/B testing , or product analytics tools (e.g., Mixpanel, Amplitude, GA)