About YWCA of India: The Young Women’s Christian Association (YWCA) is a movement working for the empowerment, leadership and rights of women, young women and girls in more than 100 countries. The members and supporters include women from many different faiths, ages, backgrounds, beliefs and cultures. OverviewThe National Communications Associate will play a key role in enhancing YWCA of India's brand building and visibility. This role involves developing and implementing strategic communications that are aligned with YWCA of India’s Vision, Mission and Goals by developing appropriate content for various platforms and coordinating for seamless internal and external communications. The role also includes managing media relations, overseeing social media, and producing content that supports advocacy efforts and public engagement. The role shall also require to research and monitor trends and stay updated with related developments to ensure the timeliness of the content you produce. We are seeking a proactive, skilled communicator with strong writing abilities and media expertise who can effectively convey YWCA's mission to diverse audiences and amplify our mission and reach. Responsibilities and Duties: Strategic Communications: Develop and implement long-term communication strategies and work plans to advance YWCA's goals and objectives. Lead national and international advocacy communication campaigns in collaboration with YWCA leaders. Build capacity within the organisation through workshops, campaigns and advocacy training. Develop communication tools for outreach and communication like newsletters, annual reports, e-publications. Create timely reports for all communication content Digital Communications: Manage social media and digital campaigns to support organisational objectives. Maintain and regularly update the website and other digital platforms. Craft narratives and storytelling content that highlight YWCA’s work. Research, Monitoring and Analysis: Monitor media coverage and social media metrics to evaluate the effectiveness of communication strategies. Conduct research and analyse trends to decide Media Relations & Public Engagement: Build relationships with media houses, outlets, influencers, and key stakeholders. Coordinate press conferences, interviews, and public appearances. Develop and execute marketing campaigns to promote YWCA’s projects, campaigns and fundraising initiatives. Monitor and analyze media coverage and social media metrics to assess the effectiveness of communications strategies and make recommendations for improvement. Ensure that in all social media forums, contents remain relevant and all publications, articles, press releases are published on time. Event Support: Assist in organizing events, workshops and networking opportunities aligned with YWCA’s mission. Provide logistical and communication support for events, ensuring timely follow-up. Fundraising: Support Programme Department with fundraising efforts for communications initiatives, including developing proposals and material for donor outreach. Produce needed content and script for national projects marketing and marketing videos of Y Knots products. Manage communication materials, logistics and follow up activities for fundraising events and campaigns. Ensure all content complies with organizational standards and protocols Develop and oversee the execution of marketing campaigns to promote the YWCA programs and fundraising initiatives. Ensure consistent branding across all communication channels, including digital platforms, printed materials, and events. Digital Communications Plan and execute social media and digital campaigns to mobilize support and raise awareness about climate justice issues. Create engaging and impactful multimedia content like graphics, photos, videos, podcasts etc for various platforms, including social media, websites, and digital campaigns. Manage the network’s social media presence, ensuring consistent messaging, outreach, and engagement across platforms along with the official website producing and updating content regularly. Narrative Building and Storytelling: Assist in developing and implementing the strategic advocacy campaigns that highlight the quadrennium themes of YWCA of India. Support the crafting and dissemination of impactful stories and narratives that raise awareness, shift public perceptions, and mobilize support for the YWCA India. Design appropriate creatives for posters, publications, programmes, events as guided by the Programme Department. Media Relations and Public Engagement: Act as a liaison with media outlets, houses and agencies to secure coverage and amplify the message. Support the organization of workshops and events to amplify the concerns and importance of working for women and children Assist in organizing networking events to mobilize professionals working on the thematic areas that align with the YWCA goals. Content Development and Dissemination: Write press releases, op-eds, newsletters, and other communications materials. Assist in developing and managing the content calendar, ensuring timely and relevant dissemination of information to the National Leaders, subcommittees, local YWCAs and YWCA forums. Monitor media coverage and assess the effectiveness of communication strategies. Research and Data-Driven Storytelling: Conduct research and gather data to support storytelling and advocacy efforts, ensuring accuracy and relevance. Eligibility criteria: Bachelor’s Post Graduate/Master degree in Development Communications Communications, Public Relations, Marketing, Journalism, or a related field. A Master’s degree is a plus. A relevant degree in Communications, journalism and/or related field At least two years of full-time professional experience in Communications, Advocacy, and/or Narrative Building. Outstanding written and verbal communications skills Ability to translate complex issues into accessible and engaging multimedia formats Proficient in MS Office, communications tools, software and various social media applications Knowledge in social media strategies and best organisational practices. Experience in development communication, social & behavioural change communication, or advocacy would be a plus. Creative thinking, innovative, and detail-oriented and problem solving skills Graphic designing and multimedia skills and digital marketing strategies Excellent work ethic, flexibility and ability to work under pressure and manage multiple tasks simultaneously with the ability to take initiative and prioritize tasks and meet deadlines in a fast-paced environment Flexibility in working hours to accommodate immediate and urgent press releases and communications Ability to manage multiple projects and work under tight deadlines. Must be able to travel as required and be willing to work across multiple time zones as per organisation’s needs How to Apply Interested candidates should submit their resume, cover letter, and two writing samples to [email protected] by 30.06.2025. Please include " National Communication Associate Application – [Your Name]" in the subject line of the email. YWCA is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. Job Type: Full-time Pay: ₹18,480.48 - ₹35,000.00 per month Benefits: Provident Fund Experience: full time professional: 2 years (Preferred) Work Location: In person
About YWCA of India: The Young Women’s Christian Association (YWCA) is a movement working for the empowerment, leadership and rights of women, young women and girls in more than 100 countries. The members and supporters include women from many different faiths, ages, backgrounds, beliefs and cultures. OverviewThe National Communications Associate will play a key role in enhancing YWCA of India's brand building and visibility. This role involves developing and implementing strategic communications that are aligned with YWCA of India’s Vision, Mission and Goals by developing appropriate content for various platforms and coordinating for seamless internal and external communications. The role also includes managing media relations, overseeing social media, and producing content that supports advocacy efforts and public engagement. The role shall also require to research and monitor trends and stay updated with related developments to ensure the timeliness of the content you produce. We are seeking a proactive, skilled communicator with strong writing abilities and media expertise who can effectively convey YWCA's mission to diverse audiences and amplify our mission and reach. Responsibilities and Duties: Strategic Communications: Develop and implement long-term communication strategies and work plans to advance YWCA's goals and objectives. Lead national and international advocacy communication campaigns in collaboration with YWCA leaders. Build capacity within the organisation through workshops, campaigns and advocacy training. Develop communication tools for outreach and communication like newsletters, annual reports, e-publications. Create timely reports for all communication content Digital Communications: Manage social media and digital campaigns to support organisational objectives. Maintain and regularly update the website and other digital platforms. Craft narratives and storytelling content that highlight YWCA’s work. Research, Monitoring and Analysis: Monitor media coverage and social media metrics to evaluate the effectiveness of communication strategies. Conduct research and analyse trends to decide Media Relations & Public Engagement: Build relationships with media houses, outlets, influencers, and key stakeholders. Coordinate press conferences, interviews, and public appearances. Develop and execute marketing campaigns to promote YWCA’s projects, campaigns and fundraising initiatives. Monitor and analyze media coverage and social media metrics to assess the effectiveness of communications strategies and make recommendations for improvement. Ensure that in all social media forums, contents remain relevant and all publications, articles, press releases are published on time. Event Support: Assist in organizing events, workshops and networking opportunities aligned with YWCA’s mission. Provide logistical and communication support for events, ensuring timely follow-up. Fundraising: Support Programme Department with fundraising efforts for communications initiatives, including developing proposals and material for donor outreach. Produce needed content and script for national projects marketing and marketing videos of Y Knots products. Manage communication materials, logistics and follow up activities for fundraising events and campaigns. Ensure all content complies with organizational standards and protocols Develop and oversee the execution of marketing campaigns to promote the YWCA programs and fundraising initiatives. Ensure consistent branding across all communication channels, including digital platforms, printed materials, and events. Digital Communications Plan and execute social media and digital campaigns to mobilize support and raise awareness about climate justice issues. Create engaging and impactful multimedia content like graphics, photos, videos, podcasts etc for various platforms, including social media, websites, and digital campaigns. Manage the network’s social media presence, ensuring consistent messaging, outreach, and engagement across platforms along with the official website producing and updating content regularly. Narrative Building and Storytelling: Assist in developing and implementing the strategic advocacy campaigns that highlight the quadrennium themes of YWCA of India. Support the crafting and dissemination of impactful stories and narratives that raise awareness, shift public perceptions, and mobilize support for the YWCA India. Design appropriate creatives for posters, publications, programmes, events as guided by the Programme Department. Media Relations and Public Engagement: Act as a liaison with media outlets, houses and agencies to secure coverage and amplify the message. Support the organization of workshops and events to amplify the concerns and importance of working for women and children Assist in organizing networking events to mobilize professionals working on the thematic areas that align with the YWCA goals. Content Development and Dissemination: Write press releases, op-eds, newsletters, and other communications materials. Assist in developing and managing the content calendar, ensuring timely and relevant dissemination of information to the National Leaders, subcommittees, local YWCAs and YWCA forums. Monitor media coverage and assess the effectiveness of communication strategies. Research and Data-Driven Storytelling: Conduct research and gather data to support storytelling and advocacy efforts, ensuring accuracy and relevance. Eligibility criteria: Bachelor’s Post Graduate/Master degree in Development Communications Communications, Public Relations, Marketing, Journalism, or a related field. A Master’s degree is a plus. A relevant degree in Communications, journalism and/or related field At least two years of full-time professional experience in Communications, Advocacy, and/or Narrative Building. Outstanding written and verbal communications skills Ability to translate complex issues into accessible and engaging multimedia formats Proficient in MS Office, communications tools, software and various social media applications Knowledge in social media strategies and best organisational practices. Experience in development communication, social & behavioural change communication, or advocacy would be a plus. Creative thinking, innovative, and detail-oriented and problem solving skills Graphic designing and multimedia skills and digital marketing strategies Excellent work ethic, flexibility and ability to work under pressure and manage multiple tasks simultaneously with the ability to take initiative and prioritize tasks and meet deadlines in a fast-paced environment Flexibility in working hours to accommodate immediate and urgent press releases and communications Ability to manage multiple projects and work under tight deadlines. Must be able to travel as required and be willing to work across multiple time zones as per organisation’s needs How to Apply Interested candidates should submit their resume, cover letter, and two writing samples to careers@ywcaindia.org by 30.06.2025. Please include " National Communication Associate Application – [Your Name]" in the subject line of the email. YWCA is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. Job Type: Full-time Pay: ₹18,480.48 - ₹35,000.00 per month Benefits: Provident Fund Experience: full time professional: 2 years (Preferred) Work Location: In person
Position: National Project Officer Location: Delhi and Different Project Locations within India Reports To: National General Secretary Employment Type: Full-Time Job Summary: The Project Officer will be responsible for overseeing the operations and performance of various properties within the organization. This role requires regular travel to each property to review project documents, inspect the project office and its area, and work closely with both local and national project teams and the committee’s. The Project Officer will organize monthly meetings, monitor project performance, assess financials, suggest revenue-boosting ideas, and ensure alignment with the organization’s goals. Key Responsibilities: 1. Property Oversight & Compliance: Conduct site visits across all organizational properties. Verify property-related documents and ensure compliance with legal and statutory requirements. Inspect the project offices and surrounding areas for operational effectiveness. 2. Project Coordination with Committees and Staff: Work closely with local project committees, project staff members, and the national project committee team to understand project needs, challenges and implement strategic improvements. Act as a liaison between project sites and the National Office, ensuring smooth communication and reporting. 3. Performance Monitoring & Reporting: Organize and lead monthly project meetings with local teams to review progress, address concerns, and discuss upcoming tasks. Monitor the financial status of projects, ensuring proper budget utilization and financial accountability. Identify gaps and suggest corrective measures to optimize performance. Prepare and submit progress reports to the National General Secretary on the status of each project and its financial health. 4. Revenue Enhancement & Strategic Development: Analyze project performance and suggest actionable ideas to increase revenue and improve efficiency across the project units. Identify opportunities for growth and sustainability within each project and provide solutions to enhance profitability. 5. Reporting & Documentation: Maintain proper documentation of all inspections, meetings, and financial reviews. Ensure all project operations comply with organizational policies, standards, and legal requirements. Qualifications & Skills Required: Bachelor’s/Master’s degree in Project Management, Business Administration, Finance, or a related field. Minimum 3 years of experience in project coordination, property management, ideally within a non-profit or multi-location organization. Strong understanding of financial management and budgeting. Ability to travel extensively and work in multiple locations. Excellent organizational, communication, and problem-solving skills. Experience in stakeholder engagement and coordinating with multiple teams. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and report writing. Preferred Qualifications: Experience in non-profit, social sector or real estate projects. Familiarity with property laws and compliance. Working Conditions: Full-time, with frequent travel to various project locations. Flexible working hours to accommodate travel schedules and project needs. Compensation: Salary and benefits are based on experience. This is a dynamic role that requires proactive problem-solving, strong leadership, and the ability to work across multiple teams to drive operational and financial success across all project units. The Project Officer will be expected to provide effective leadership and strategic insights that will drive success across multiple properties. Job Type: Full-time Pay: ₹600,000.00 - ₹750,000.00 per year Benefits: Provident Fund Willingness to travel: 50% (Required) Work Location: In person
Position: National Project Officer Location: Delhi and Different Project Locations within India Reports To: National General Secretary Employment Type: Full-Time Job Summary: The Project Officer will be responsible for overseeing the operations and performance of various properties within the organization. This role requires regular travel to each property to review project documents, inspect the project office and its area, and work closely with both local and national project teams and the committee’s. The Project Officer will organize monthly meetings, monitor project performance, assess financials, suggest revenue-boosting ideas, and ensure alignment with the organization’s goals. Key Responsibilities: 1. Property Oversight & Compliance: Conduct site visits across all organizational properties. Verify property-related documents and ensure compliance with legal and statutory requirements. Inspect the project offices and surrounding areas for operational effectiveness. 2. Project Coordination with Committees and Staff: Work closely with local project committees, project staff members, and the national project committee team to understand project needs, challenges and implement strategic improvements. Act as a liaison between project sites and the National Office, ensuring smooth communication and reporting. 3. Performance Monitoring & Reporting: Organize and lead monthly project meetings with local teams to review progress, address concerns, and discuss upcoming tasks. Monitor the financial status of projects, ensuring proper budget utilization and financial accountability. Identify gaps and suggest corrective measures to optimize performance. Prepare and submit progress reports to the National General Secretary on the status of each project and its financial health. 4. Revenue Enhancement & Strategic Development: Analyze project performance and suggest actionable ideas to increase revenue and improve efficiency across the project units. Identify opportunities for growth and sustainability within each project and provide solutions to enhance profitability. 5. Reporting & Documentation: Maintain proper documentation of all inspections, meetings, and financial reviews. Ensure all project operations comply with organizational policies, standards, and legal requirements. Qualifications & Skills Required: Bachelor’s/Master’s degree in Project Management, Business Administration, Finance, or a related field. Minimum 3 years of experience in project coordination, property management, ideally within a non-profit or multi-location organization. Strong understanding of financial management and budgeting. Ability to travel extensively and work in multiple locations. Excellent organizational, communication, and problem-solving skills. Experience in stakeholder engagement and coordinating with multiple teams. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and report writing. Preferred Qualifications: Experience in non-profit, social sector or real estate projects. Familiarity with property laws and compliance. Working Conditions: Full-time, with frequent travel to various project locations. Flexible working hours to accommodate travel schedules and project needs. Compensation: Salary and benefits are based on experience. This is a dynamic role that requires proactive problem-solving, strong leadership, and the ability to work across multiple teams to drive operational and financial success across all project units. The Project Officer will be expected to provide effective leadership and strategic insights that will drive success across multiple properties. Job Type: Full-time Pay: ₹600,000.00 - ₹750,000.00 per year Benefits: Provident Fund Willingness to travel: 50% (Required) Work Location: In person
Job description Position: National Project Officer Location: Delhi and Different Project Locations within India Reports To: National General Secretary Employment Type: Full-Time Job Summary: The Project Officer will be responsible for overseeing the operations and performance of various properties within the organization. This role requires regular travel to each property to review project documents, inspect the project office and its area, and work closely with both local and national project teams and the committee’s. The Project Officer will organize monthly meetings, monitor project performance, assess financials, suggest revenue-boosting ideas, and ensure alignment with the organization’s goals. Key Responsibilities: 1. Property Oversight & Compliance: Conduct site visits across all organizational properties. Verify property-related documents and ensure compliance with legal and statutory requirements. Inspect the project offices and surrounding areas for operational effectiveness. 2. Project Coordination with Committees and Staff: Work closely with local project committees, project staff members, and the national project committee team to understand project needs, challenges and implement strategic improvements. Act as a liaison between project sites and the National Office, ensuring smooth communication and reporting. 3. Performance Monitoring & Reporting: Organize and lead monthly project meetings with local teams to review progress, address concerns, and discuss upcoming tasks. Monitor the financial status of projects, ensuring proper budget utilization and financial accountability. Identify gaps and suggest corrective measures to optimize performance. Prepare and submit progress reports to the National General Secretary on the status of each project and its financial health. 4. Revenue Enhancement & Strategic Development: Analyze project performance and suggest actionable ideas to increase revenue and improve efficiency across the project units. Identify opportunities for growth and sustainability within each project and provide solutions to enhance profitability. Experience in generating business opportunities with a strong knowledge of construction and retrofitting activities. 5. Reporting & Documentation: Maintain proper documentation of all inspections, meetings, and financial reviews. Ensure all project operations comply with organizational policies, standards, and legal requirements. Qualifications & Skills Required: Bachelor’s/Master’s degree in Project Management, Business Administration, Finance, or a related field. Minimum 3 years of experience in project coordination, property management, ideally within a non-profit or multi-location organization. Strong understanding of financial management and budgeting. Ability to travel extensively and work in multiple locations. Excellent organizational, communication, and problem-solving skills. Experience in stakeholder engagement and coordinating with multiple teams. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and report writing. Preferred Qualifications: Experience in non-profit, social sector or real estate projects. Familiarity with property laws and compliance. Working Conditions: Full-time, with frequent travel to various project locations. Flexible working hours to accommodate travel schedules and project needs. Compensation: Salary and benefits are based on experience. This is a dynamic role that requires proactive problem-solving, strong leadership, and the ability to work across multiple teams to drive operational and financial success across all project units. The Project Officer will be expected to provide effective leadership and strategic insights that will drive success across multiple properties. Job Type: Full-time Pay: ₹600,000.00 - ₹750,000.00 per year Benefits: Provident Fund Experience: working: 6 years (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person
Job description Position: National Project Officer Location: Delhi and Different Project Locations within India Reports To: National General Secretary Employment Type: Full-Time Job Summary: The Project Officer will be responsible for overseeing the operations and performance of various properties within the organization. This role requires regular travel to each property to review project documents, inspect the project office and its area, and work closely with both local and national project teams and the committee’s. The Project Officer will organize monthly meetings, monitor project performance, assess financials, suggest revenue-boosting ideas, and ensure alignment with the organization’s goals. Key Responsibilities: 1. Property Oversight & Compliance: Conduct site visits across all organizational properties. Verify property-related documents and ensure compliance with legal and statutory requirements. Inspect the project offices and surrounding areas for operational effectiveness. 2. Project Coordination with Committees and Staff: Work closely with local project committees, project staff members, and the national project committee team to understand project needs, challenges and implement strategic improvements. Act as a liaison between project sites and the National Office, ensuring smooth communication and reporting. 3. Performance Monitoring & Reporting: Organize and lead monthly project meetings with local teams to review progress, address concerns, and discuss upcoming tasks. Monitor the financial status of projects, ensuring proper budget utilization and financial accountability. Identify gaps and suggest corrective measures to optimize performance. Prepare and submit progress reports to the National General Secretary on the status of each project and its financial health. 4. Revenue Enhancement & Strategic Development: Analyze project performance and suggest actionable ideas to increase revenue and improve efficiency across the project units. Identify opportunities for growth and sustainability within each project and provide solutions to enhance profitability. Experience in generating business opportunities with a strong knowledge of construction and retrofitting activities. 5. Reporting & Documentation: Maintain proper documentation of all inspections, meetings, and financial reviews. Ensure all project operations comply with organizational policies, standards, and legal requirements. Qualifications & Skills Required: Bachelor’s/Master’s degree in Project Management, Business Administration, Finance, or a related field. Minimum 3 years of experience in project coordination, property management, ideally within a non-profit or multi-location organization. Strong understanding of financial management and budgeting. Ability to travel extensively and work in multiple locations. Excellent organizational, communication, and problem-solving skills. Experience in stakeholder engagement and coordinating with multiple teams. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and report writing. Preferred Qualifications: Experience in non-profit, social sector or real estate projects. Familiarity with property laws and compliance. Working Conditions: Full-time, with frequent travel to various project locations. Flexible working hours to accommodate travel schedules and project needs. Compensation: Salary and benefits are based on experience. This is a dynamic role that requires proactive problem-solving, strong leadership, and the ability to work across multiple teams to drive operational and financial success across all project units. The Project Officer will be expected to provide effective leadership and strategic insights that will drive success across multiple properties. Job Type: Full-time Pay: ₹600,000.00 - ₹750,000.00 per year Benefits: Provident Fund Experience: working: 6 years (Preferred) Willingness to travel: 50% (Preferred) Work Location: In person
Job Description: Hostels Resident Secretary- Gallway House (GH) To take interest in the welfare of residents and the organisation by providing the impromptu services as and when required. Accountability: to the YWCA of India National Board through the National General Secretary Reporting: Direct reporting to the Project Manager Overall Responsibility: You will be responsible to run and manage the hostel as per the standard guidelines of the YWCA of India Projects with relevant directions from the Management to run our hostels with optimal occupancy and minimal complaints. Specific Responsibilities: 1. Handling of day to day routine tasks by taking rounds on each floor, resident rooms, wash room, lobby, common areas, dining hall, kitchen & cooking area to check that urgent matters are brought to the knowledge of Project Manager for timely action by maintaining a log-book to record important observations. 2. Handling of the KH linen, physical and stock register for period checking. 3. Providing details of the resident complaints for registered in the complaint books kept for electricity, pluming, food, seepage, repair etc to the Project Manager for appropriate actions taken well in time. 4. To plan for sufficient supplies availability of Cleaning material etc for placing the suitable order 5. Ensuring hostel residents are maintaining the discipline and decorum in the premises. 6. Preparation and finalisation of nutrient menu for the young girls on quarterly basis for 3-4 months by including the seasonal vegetables and dishes accordingly. Visiting the kitchen to check on the quality of the food and standard of cleanliness. 7. To follow the duty rosters of cleaners and inform well in time about any change required for a proper arrangements 8. To ensure proper entries are made in the Attendance Register, MESS- Attendance Sheet, Leave Forms, and Complaints Register for the reporting purposes to the Management. 9. Crisis handling and management of the situations, e.g. any emergent situation, sick or unwell resident or hostel staff or any guests in the Guest House. Administrative Responsibilities: 1. Maintaining proper record for verification of all the documents of the task assigned Hostel Residents: 1. The needs of the residents to be identified and to analyse/justified prior to place them before the Management 2. To maintain a direct yet cordial relationship with the residents 3. Follow up with the residents for timely submission of their fees in lines Financial Responsibilities: 1. Petty cash expenses to be submitted with complete & related details. 2. AMCs services are properly done and on its due schedule 3. Providing proper details for maintaining the Stock Register & Inventories for the fixed assets, office equipment's. Any other work as directed by the Project Manager, Local Project Committee and the National General Secretary Job Type: Full-time Pay: ₹13,000.00 - ₹22,000.00 per month Benefits: Food provided Provident Fund Experience: total work: 2 years (Preferred) Language: English (Preferred) Work Location: In person
Job Description: Hostels Resident Secretary- Gallway House (GH) To take interest in the welfare of residents and the organisation by providing the impromptu services as and when required. Accountability: to the YWCA of India National Board through the National General Secretary Reporting: Direct reporting to the Project Manager Overall Responsibility: You will be responsible to run and manage the hostel as per the standard guidelines of the YWCA of India Projects with relevant directions from the Management to run our hostels with optimal occupancy and minimal complaints. Specific Responsibilities: 1. Handling of day to day routine tasks by taking rounds on each floor, resident rooms, wash room, lobby, common areas, dining hall, kitchen & cooking area to check that urgent matters are brought to the knowledge of Project Manager for timely action by maintaining a log-book to record important observations. 2. Handling of the KH linen, physical and stock register for period checking. 3. Providing details of the resident complaints for registered in the complaint books kept for electricity, pluming, food, seepage, repair etc to the Project Manager for appropriate actions taken well in time. 4. To plan for sufficient supplies availability of Cleaning material etc for placing the suitable order 5. Ensuring hostel residents are maintaining the discipline and decorum in the premises. 6. Preparation and finalisation of nutrient menu for the young girls on quarterly basis for 3-4 months by including the seasonal vegetables and dishes accordingly. Visiting the kitchen to check on the quality of the food and standard of cleanliness. 7. To follow the duty rosters of cleaners and inform well in time about any change required for a proper arrangements 8. To ensure proper entries are made in the Attendance Register, MESS- Attendance Sheet, Leave Forms, and Complaints Register for the reporting purposes to the Management. 9. Crisis handling and management of the situations, e.g. any emergent situation, sick or unwell resident or hostel staff or any guests in the Guest House. Administrative Responsibilities: 1. Maintaining proper record for verification of all the documents of the task assigned Hostel Residents: 1. The needs of the residents to be identified and to analyse/justified prior to place them before the Management 2. To maintain a direct yet cordial relationship with the residents 3. Follow up with the residents for timely submission of their fees in lines Financial Responsibilities: 1. Petty cash expenses to be submitted with complete & related details. 2. AMCs services are properly done and on its due schedule 3. Providing proper details for maintaining the Stock Register & Inventories for the fixed assets, office equipment's. Any other work as directed by the Project Manager, Local Project Committee and the National General Secretary Job Type: Full-time Pay: ₹13,000.00 - ₹22,000.00 per month Benefits: Food provided Provident Fund Experience: total work: 2 years (Preferred) Language: English (Preferred) Work Location: In person
About YWCA Anandagiri Guest House, Ooty: Situated in the serene hill station of Ooty, Tamil Nadu right in the town, the YWCA Guesthouse offers a tranquil retreat for visitors, providing a comfortable and welcoming environment. Our goal is to deliver exceptional hospitality while promoting the core values of YWCA Job Purpose: The primary responsibility of the Project Manager is to oversee the efficient operation of the hotel desk. This role involves managing a team of front desk teams with bookings, payments, issue resolution and any other support required to improve the YWCA Guest House branding. The manager ensures exceptional customer service delivery, adherence to company policies and procedures, and optimization of operational workflows to enhance client satisfaction and achieve business goals. Areas of responsibility include Front Office, Retail/Gift Shops, Housekeeping, Security/Loss Prevention, Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive head and department heads) to develop and implement the operations strategy. Responsibilities: Ensuring Business Generation : Contribute to hotel revenues through upselling/upgrading and sales of other services. Develop and implement strategies to attract new guests and increase occupancy rates. Promote the guesthouse through marketing and outreach efforts. Managing Profitability and Budgets : Reviews financial reports and statements to determine how Operations is performing against budget. Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy. Works with direct reports to determine areas of concern and establishing ways to improve the departments’ financial performance. Strives to maintain profit margins without compromising guest or employee satisfaction. Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence. Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds the team accountable for results. Ensures that the maintenance of buildings and property is done on regular basis Providing support to customers who may need to amend or cancel a reservation. Making room reservations for the customers based on their various requirements and budgetary allowances. Providing Operational Support: E nsure compliance with health, safety, and sanitation standards. Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Support in team building, updating the staff on processes and practices. Ensure staff is properly trained on systems, security and Guest Experience championing procedures, and service and quality standards. Providing Documentation and Reporting Support Assists managers in preparation of various reports and presentations. Assists with the design and preparation of statistical reports as needed by the management. Attends, transcribes and distributes minutes, and participates in staff meetings, executive committee meetings and department meetings as needed. Maintains proper filing system. Provides administrative support to manager/s and department. Supporting Correspondence : Ensure that all mails are responded to in a timely and professional manner. Maintain decorum in addressing complaints and concerns of customers. Ensure that timely communication with the Executive head and department heads are maintained. Ensuring Exceptional Customer Service: Providing services that are above and beyond for customer satisfaction and retention. Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis. Attends meetings and communicates with executive and peers as an effort to improve quality of service Job Type: Full-time Pay: ₹480,000.00 - ₹840,000.00 per year Benefits: Provident Fund Work Location: In person