KRAs for Operations Manager – WrapsandTags 1. Order Management & Fulfilment Ensure 100% on-time delivery of all hampers and gifts. Oversee end-to-end production flow — from sourcing to dispatch. Track daily order status and share reports with management. Maintain coordination with design, packing, and logistics teams. KPI: Timely order completion rate Zero order errors or missing items 2. Vendor & Artisan Coordination Manage relationships with local artisans, suppliers, and vendors . Negotiate timelines, quality standards, and pricing. Maintain updated vendor database and alternate backup sources. Ensure raw material availability as per project timelines. KPI: Vendor delivery reliability score Cost efficiency achieved through negotiation 3. Inventory & Material Management Track and maintain inventory of raw materials and packaging supplies . Implement stock tracking systems (manual or digital). Conduct weekly/monthly inventory audits. Forecast demand for festive and wedding seasons. KPI: Inventory accuracy % Reduction in last-minute procurement 4. Quality Control Implement quality checks at each stage (sourcing, packing, dispatch). Create and follow brand SOPs for packaging and presentation. Handle client feedback and ensure replacements/resolutions when needed. KPI: Client satisfaction rating Number of quality-related reworks 5. Logistics & Dispatch Coordinate domestic and international shipments . Manage courier partners, tracking, and packaging compliance. Ensure safe, damage-free delivery. Monitor shipping costs and turnaround times. KPI: Delivery turnaround time % of damage-free deliveries 6. Cost & Process Optimization Identify cost-saving opportunities without compromising quality. Improve operational efficiency through better vendor or process systems. Standardize checklists and templates for repeat tasks. KPI: Cost reduction achieved Time saved through process improvements 7. Team Management Supervise packing team, freelancers, and assistants. Train new team members in brand standards and workflows. Assign daily tasks and ensure accountability. KPI: Team productivity & error-free execution 8. Reporting & Communication Maintain daily/weekly status reports on production and dispatch. Flag potential delays or bottlenecks proactively. Coordinate with design, sales, and client servicing teams for updates. KPI: Timeliness and accuracy of reporting Smooth inter-department communication
About Us: We are a creative brand that curates handmade, locally sourced luxury gifts for weddings and events — blending traditional Indian craftsmanship with modern aesthetics. Our clientele includes high-end weddings, NRIs, and luxury event planners. We’re looking for a Social Media Manager who can build and grow our digital presence with storytelling, aesthetics, and strategy that reflect our brand’s soul. Role Overview: As a Social Media Manager, you’ll be responsible for planning, creating, and executing content across Instagram, Facebook, Pinterest, and other relevant platforms. You’ll shape our brand voice, grow engagement, and drive conversions through creative campaigns and influencer collaborations. Key Responsibilities: Develop and implement a monthly social media calendar and strategy aligned with brand goals. Create and oversee photo, video, and reel content that captures the brand’s aesthetic. Manage day-to-day posting, engagement, and community building. Collaborate with photographers, stylists, and designers for shoots. Identify trends and use them creatively while maintaining brand tone. Track analytics and performance metrics to optimize content. Handle influencer collaborations, giveaways, and partnerships. Work closely with the marketing and design teams for campaigns. Monitor competitor activity and keep the brand ahead of trends. Requirements: Proven experience (2+ years) managing social media for a lifestyle, luxury, or wedding brand. Excellent understanding of Instagram and Meta tools (Ads Manager, Insights, etc.) Strong eye for design, aesthetics, and storytelling. Excellent copywriting and captioning skills. Knowledge of Canva / Adobe Suite / CapCut / similar tools. Ability to handle multiple campaigns and deadlines. Passion for weddings, gifting, and Indian craftsmanship is a plus. Bonus Skills (Nice to Have): Experience with paid ad campaigns. Basic photography or styling sense. Influencer or PR connections in the wedding/luxury space. Compensation: Competitive salary based on experience and current CTA. To Apply: Send your portfolio, Instagram handles you’ve managed, and a short note on your favorite Indian aesthetic brand to shraddha@wrapsandtags.com