Operations Manager

KRAs for Operations Manager – WrapsandTags

1. Order Management & Fulfilment

• Ensure

  100% on-time delivery

  of all hampers and gifts.
• Oversee

  end-to-end production flow

  — from sourcing to dispatch.
• Track daily order status and share reports with management.
• Maintain coordination with design, packing, and logistics teams.

KPI:

• Timely order completion rate
• Zero order errors or missing items

2. Vendor & Artisan Coordination

• Manage relationships with

  local artisans, suppliers, and vendors

  .
• Negotiate timelines, quality standards, and pricing.
• Maintain updated vendor database and alternate backup sources.
• Ensure raw material availability as per project timelines.

KPI:

• Vendor delivery reliability score
• Cost efficiency achieved through negotiation

3. Inventory & Material Management

• Track and maintain

  inventory of raw materials and packaging supplies

  .
• Implement stock tracking systems (manual or digital).
• Conduct weekly/monthly inventory audits.
• Forecast demand for festive and wedding seasons.

KPI:

• Inventory accuracy %
• Reduction in last-minute procurement

4. Quality Control

• Implement

  quality checks

  at each stage (sourcing, packing, dispatch).
• Create and follow brand SOPs for packaging and presentation.
• Handle client feedback and ensure replacements/resolutions when needed.

KPI:

• Client satisfaction rating
• Number of quality-related reworks

5. Logistics & Dispatch

• Coordinate

  domestic and international shipments

  .
• Manage courier partners, tracking, and packaging compliance.
• Ensure safe, damage-free delivery.
• Monitor shipping costs and turnaround times.

KPI:

• Delivery turnaround time
• % of damage-free deliveries

6. Cost & Process Optimization

• Identify cost-saving opportunities without compromising quality.
• Improve operational efficiency through better vendor or process systems.
• Standardize checklists and templates for repeat tasks.

KPI:

• Cost reduction achieved
• Time saved through process improvements

7. Team Management

• Supervise packing team, freelancers, and assistants.
• Train new team members in brand standards and workflows.
• Assign daily tasks and ensure accountability.

KPI:

• Team productivity & error-free execution

8. Reporting & Communication

• Maintain daily/weekly status reports on production and dispatch.
• Flag potential delays or bottlenecks proactively.
• Coordinate with design, sales, and client servicing teams for updates.

KPI:

• Timeliness and accuracy of reporting

Smooth inter-department communication