Job Title: Technical Consultant – Digital Servicing (Service Area 1) UK-Shift timings Key skills in addition to general Dynamics/Power Platform : Dynamics 365 Customer Service, with experience in: Unified Routing Live Chat Knowledge Articles SLAs Copilot Studio JavaScript C# / Plug-Ins Bonus skills (in order of relevance) : Canvas apps Azure Application Insights (inc. KQL queries) Power BI (visualisation, data modelling, M, DAX) Terraform Snowflake Show more Show less

Service Area 1A- Digital Adoption and Identity – 1 TC Marketing Knowledge of the marketing functionality, including Segments Triggers Email Creation Customer Journeys Power Automate Understanding of basic flows (Dataverse connector) Knowledge to extend them through multiple connectors API Knowledge Plugins/Actions/Custom Workflows DevOps User Story Writing Acceptance Criteria Writing Task Management Bonus Skills Any knowledge of ForgeRock Apigee Show more Show less