Workplace Technology Engineer

Role:

As a Workplace Technology Engineer you will look after the tools and technologies our two circlers use remotely and and in our offices to successfully rewire sports. We run a mixture of Windows and Mac devices and leverage a variety of SAAS applications across our 15 locations. Those sites have minimal on-prem infrastructure other than collaboration tech and 3rd party commodity networking to assist hybrid working.

As a broader part of our Technology Operations team, this role works with our Service Manager, Workplace Tech Engineers, Information Security and other data and engineering specialists to share knowledge and deliver the best experience to our wider business. This role provides ample opportunities to influence the direction of Technology Operations strategy, own the delivery of a wide range of work, and further develop your own knowledge of technologies, systems, approaches and practices.

The ideal background and skills we are looking for:

3-5 years experience in a similar role

Highly proficient in Windows and Mac support

Managing and configuring Office 365 and Azure Active Directory/Entra ID

MDM with Microsoft Endpoint Manager/Intune

Collaboration/unified communications tools and hardware (preferably Teams)

Service Management practices, including incident/request, change and problem management, monitoring events and altering

Awareness of Data Protection, Privacy and Governance principles, e.g GDPR

Experience working as part of a geographically spread, follow-the-sun team, where clear remote communication and effective end-of-day handovers are essential, and being confident and capable of holding the fort during the hours when you are the only person online

Application of modern workplace security practices

Experience with the following would also be beneficial:

Atlassian products (especially Jira)

Broader Azure infrastructure stack

Application Packaging

ITIL Foundation

Project Delivery

Previous 2nd Line experience