JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Assistant Manager Human Experience
Roles, Objectives, and Key Results
Sl. No.
Role
Objectives
Key Results
1
Events Management
- Plan and finalize event dates
- Event successfully conducted as per schedule
- Coordinate event preparation
- Agenda executed smoothly
- Drive employee engagement
- Effective communication (posters, invites, MC prep)
- Vendor coordination and employee participation ensured
- Photo documentation and hosting completed
2
Snow Ticket Management
- Monitor and follow up on pending tickets
- Timely updates on pending tickets
- Track assigned and in-progress tickets
- Ensure proper ticket allocation (Transport, Benefits, Maintenance, Events & Services)
- Close assigned tickets
- Follow up with team for closure timelines
- Personally close assigned tickets
- Avoid resolution delays
3
Non-HK Store & Inventory Management
- Oversee Non-HK store operations
- Maintain accurate in/out inventory tracking for all Non-HK stores
- Manage inventory records
- Ensure completeness and accountability in inventory records
5
Vendor & Employee Relations
- Coordinate with event visitors
- Handling vistors
- Welcome and onboard new employees
- Distribute welcome kits (cards, bands, chocolates) to new joiners
6
Visitors/Employee Management
- Handle bordline calls
- Handle incoming boardline calls and direct clients/employees
- Manage visitor formalities and host notifications
- Guide visitors through pass policy and inform hosts
- Support event visitors in groups
- Ensure quality service for event visitor groups
- Attend and guide new joiners
- Distribute welcome kits and orient new joiners
- Maintain effective interactions with clients and employees
- Assist with app/lunch info
- Serve as go-to contact for new joiner queries
7
Slack Communication
- Monitor and manage Slack communication channel
- Monitor Slack channel for requests/messages
- Respond to or escalate queries appropriately
- Ensure prompt, clear communication
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
