Job Title : Customer Service Representative Location : Remote (2 pm IST to 11pm IST with 45 min break) Job Summary: We are seeking a detail-oriented and organized Order Processing Specialist to join our team. This role is crucial in ensuring the accuracy and efficiency of our order fulfilment process. The ideal candidate will be responsible for creating pick lists and invoices using QuickBooks, utilizing CRM software to manage and pull tickets for invoicing, and generating shipping labels for order fulfilment. Key Responsibilities: Create Pick Lists: Generate accurate pick lists from QuickBooks based on customer orders to guide the warehouse team in order fulfilment. Invoice Generation: Use QuickBooks to create and issue invoices based on customer orders, ensuring all billing details are accurate. CRM Management: Utilize the company's CRM software to pull tickets, ensuring all customer inquiries and orders are processed in a timely manner. Shipping Labels: Create and print shipping labels from the system, ensuring all packages are labeled correctly and ready for dispatch. Order Verification: Cross-check orders against pick lists and invoices to ensure accuracy and completeness before processing. Data Entry: Maintain accurate records of orders, invoices, and shipping details in the CRM and accounting systems. Communication: Liaise with the warehouse, customer service, and sales teams to ensure smooth order processing and resolve any issues that arise. Reporting: Generate and analyze reports related to order processing, invoicing, and shipping to identify trends and areas for improvement. Compliance: Ensure all invoices and shipping processes comply with company policies and relevant regulations. Qualifications: Education: Commerce graduate or equivalent degree is a must. Experience: Minimum of 2 years of experience in order processing, invoicing, or a related role. Experience with QuickBooks and CRM software is highly preferred. Technical Skills: Proficiency in QuickBooks, CRM software, and Microsoft Office Suite (especially Excel). Attention to Detail: Strong attention to detail with a focus on accuracy in data entry and order processing. Communication Skills: Excellent verbal and written communication skills. Problem-Solving: Ability to troubleshoot and resolve order processing issues effectively. Organizational Skills: Strong organizational skills with the ability to manage multiple tasks and prioritize effectively. Show more Show less
Job Description: Azure Cloud Engineering Design, deploy, and manage Azure-based infrastructure and services (IaaS, PaaS). Implement and maintain virtual machines, Azure networking, storage, and security controls. Automate cloud deployments and updates using PowerShell, ARM templates, or Terraform. Monitor cloud performance and optimize cost, availability, and scalability. Ensure compliance with cloud security best practices and corporate policies. Office 365 Administration Manage and maintain Exchange Online, SharePoint Online, Teams, OneDrive, and other O365 services. Administer O365 tenant including user licensing, group management, and security policies. Monitor health, usage, and service changes through the Microsoft 365 Admin Center. Implement email security policies including DKIM, SPF, DMARC, and advanced threat protection. Intune Implementation & Endpoint Management · Lead the setup and deployment of Microsoft Intune for MDM (Mobile Device Management) and MAM (Mobile Application Management). · Configure and deploy policies for Windows, Android, and iOS devices. · Enforce security compliance policies, app protection policies, and conditional access. · Troubleshoot Intune-related issues and provide end-user support during onboarding. Required Skills & Qualifications: 2+ years of experience in cloud engineering, preferably within the Microsoft ecosystem. Proven experience in Azure services (VMs, VNets, Azure AD, Storage, NSG, etc.). Expert-level knowledge of Microsoft 365 admin center, Exchange Online, Teams, and SharePoint. Hands-on experience with Microsoft Intune and Endpoint Manager. Strong PowerShell scripting skills for automation and reporting. Understanding of identity and access management (Azure AD, MFA, Conditional Access). Knowledge of security best practices and compliance (ISO preferred). Certifications (Preferred but not mandatory): Microsoft Certified: Azure Administrator Associate (AZ-104 and AZ-900) Soft Skills: Excellent troubleshooting and problem-solving skills. Strong communication and documentation abilities. Team player with a proactive and ownership-driven mindset. Ability to manage multiple projects and shifting priorities effectively. Nice to Have: Experience with Microsoft Defender, Sentinel, or other security tools. Knowledge of hybrid Exchange environments.
Job Description – Accounting Controller Location: India (supporting U.S. operations) Work from office We are seeking a highly skilled and detail-oriented Accounting Controller to oversee the financial operations of our U.S.-based company while working from our India office. This role is critical in ensuring accurate financial reporting, compliance with U.S. GAAP, and maintaining strong internal controls. The ideal candidate will bring both technical accounting expertise and the ability to lead day-to-day financial operations in coordination with our U.S. management team. Key Responsibilities Lead the accounting function including general ledger, accounts payable/receivable, payroll, reconciliations, and month-end/year-end close. Prepare, review, and analyze financial statements in accordance with U.S. GAAP. Oversee compliance with IRC, IRS, and state-level tax filings (in collaboration with external CPAs and auditors). Develop, implement, and monitor internal controls to safeguard assets and ensure accuracy. Coordinate with U.S. finance and leadership teams to support financial planning, cash flow management, and business strategy. Manage audits (internal/external) and maintain documentation for regulatory compliance. Oversee and mentor junior accountants or outsourced teams (if applicable). Provide management with timely reports on variances, risks, and opportunities. Stay current on U.S. accounting standards, tax laws, and reporting requirements. Qualifications Chartered Accountant (CA), CPA, CMA, or equivalent professional certification. 7–10 years of progressive accounting/controllership experience, preferably with exposure to U.S. entities. Strong understanding of U.S. GAAP, financial reporting, and compliance. Experience with QuickBooks, NetSuite, or similar ERP/accounting software Excellent analytical, organizational, and communication skills. Ability to work cross-functionally with U.S.-based leadership and external auditors. Prior experience working with multinational companies is highly desirable. Preferred Skills Knowledge of U.S. corporate tax structure and compliance. Familiarity with multi-entity, multi-currency operations. Strong Excel and financial modeling skills. Leadership experience in managing offshore/onshore teams.
Work setup Location: Ahmedabad (Work from Office). Hours: 3 pm to 12 am ( 3–4 hours overlap with US time zones) . Follow company data-security guidelines and client confidentiality requirements. Role summary Own day-to-day accounting for a US client, keep the books tight, and close the month on time. You’ll work from India with a few hours of US overlap and handle the full GL cycle with clean documentation. Key responsibilities Maintain accurate books under US GAAP in QBO/NetSuite/Xero. AP: vendor setup and W-9s, 3-way match, bill entry, payments (Bill.com), 1099 support. AR: invoicing, receipts and cash application, aging review, collections follow-ups. Reconcile bank, credit card, and merchant processors (e.g., Stripe/PayPal) monthly. Month-end close: accruals, prepaids, fixed assets and depreciation, payroll JEs, reclasses; deliver P&L, Balance Sheet, and supporting workpapers. Support sales/use tax data prep and filings with the CPA; maintain nexus and exemption records. Coordinate payroll with US providers (ADP/Gusto/Paychex): inputs, reviews, GL mapping. Prepare schedules and respond to requests for audits, reviews, and tax. Maintain SOPs and basic internal controls, spot and fix process gaps. Build simple weekly/monthly reports and cash snapshots for stakeholders. Run clear client communication on email/Slack/Zoom and meet agreed SLAs. Qualifications B.Com/M.Com/CA Inter (CPA or US-GAAP coursework is a plus). 4–6+ years of accounting experience, including 2+ years with US-based clients . Solid US GAAP fundamentals: exposure to revenue recognition (ASC 606) helps. Strong Excel/Google Sheets (lookups, pivots) and comfort with cloud tools. Hands-on with one or more: QuickBooks Online, NetSuite, Xero, Bill.com, Expensify, Stripe/PayPal . Clear written and spoken English; confident on client calls. Detail-first, deadline-reliable, and thorough with documentation.
Role Overview We are looking for an experienced Lead QA Engineer to ensure the quality, performance, and reliability of our e-commerce platforms built on Magento and other custom modules. In this role, you will lead and mentor a team of QA professionals , collaborate with development and product teams , and manage both manual and automated testing efforts to deliver top-quality, high-performing software solutions. Key Responsibilities 1. Leadership & Team Management Lead and mentor a team of QA Engineers, promoting best practices, strong testing strategies, and continuous improvement. Allocate QA resources effectively across projects and ensure timelines are met. Act as the primary QA liaison with product managers, developers, and cross-functional teams. Conduct performance reviews, identify skill gaps, and support professional development within the team. 2. Strategic QA Planning Define and implement a company-wide QA strategy aligned with product and development goals. Build an automation roadmap to streamline repetitive testing and improve efficiency. Establish and monitor QA metrics and KPIs such as defect detection rate, release quality, and test coverage. 3. Process Optimization Continuously assess QA workflows, tools, and processes to drive efficiency and consistency. Develop and enforce QA standards for manual, automation, performance, and security testing. Collaborate with DevOps to integrate automated testing into CI/CD pipelines. 4. Test Planning & Strategy Design and execute comprehensive test plans covering functional, regression, integration, and end-to-end testing. Work closely with development and product teams to ensure full requirement coverage. Prioritize testing based on business risk, feature importance, and release timelines. 5. Manual Testing Perform detailed manual testing of new features, enhancements, and bug fixes. Validate UI/UX, performance, and responsiveness across devices and browsers. Log, track, and document defects clearly to support timely resolution. 6. Automated Testing Design, maintain, and enhance automated test scripts using relevant tools. Integrate automation within CI/CD to support faster, more reliable releases. Identify new automation opportunities to improve test coverage and efficiency. 7. Cross-Platform Testing Conduct compatibility testing across web, mobile, and tablet devices. Ensure consistent performance and user experience across browsers, operating systems, and devices. 8. Performance & Load Testing Partner with DevOps and engineering teams to perform performance, scalability, and load testing. Identify and resolve system bottlenecks to enhance platform stability. 9. Bug Tracking & Reporting Use tools like JIRA or Bugzilla to log and manage defects. Create detailed, reproducible bug reports with relevant evidence. Provide stakeholders with regular testing progress and defect resolution updates. 10. Collaboration with Development & Product Teams Partner with developers to understand system architecture and identify critical testing paths. Participate in sprint ceremonies including planning, daily stand-ups, and retrospectives. Contribute insights to improve QA and development workflows. 11. User Acceptance Testing (UAT) Support product and business teams in planning and executing UAT. Ensure that final releases meet business goals and customer expectations. Track and ensure UAT feedback is resolved before production releases. 12. Continuous Improvement Stay up to date with the latest QA trends, tools, and automation technologies. Continuously refine testing methodologies and practices to enhance overall product quality. Qualifications & Experience Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience). 8+ years of experience in Quality Assurance, preferably in large-scale e-commerce environments. Hands-on experience with Magento or similar e-commerce platforms is an advantage. Essential Skills Proven experience managing QA processes across full SDLC. Strong expertise in creating and reviewing test cases, identifying edge scenarios, and building robust test data. Deep understanding of test coverage and QA lifecycle management. Ability to leverage automation testing tools and frameworks to reduce manual effort. Skilled in defining automation requirements and ensuring 360° QA coverage. Technical Skills Proficiency in manual and automated testing methodologies (unit, integration, regression, UAT). Strong experience with API testing (Postman, SoapUI) and SQL/database testing. Hands-on with Selenium, JUnit, TestNG or equivalent automation tools. Experience in performance/load testing using tools like JMeter or LoadRunner. Familiar with JIRA, TestRail, or similar QA management systems. Knowledge of CI/CD pipelines, agile frameworks, and DevOps collaboration. Understanding of AWS/cloud infrastructure and microservices architecture. Programming experience in Java, Python, or JavaScript. ISTQB or equivalent QA certification is a plus.
As an experienced Lead QA Engineer, your main role will be to ensure the quality, performance, and reliability of e-commerce platforms built on Magento and other custom modules. You will be responsible for leading and mentoring a team of QA professionals, collaborating with development and product teams, and managing both manual and automated testing efforts to deliver top-quality software solutions. Key Responsibilities: - Leadership & Team Management - Lead and mentor a team of QA Engineers, promoting best practices and continuous improvement. - Allocate QA resources effectively across projects and ensure deadlines are met. - Act as the primary QA liaison with product managers, developers, and cross-functional teams. - Conduct performance reviews, identify skill gaps, and support professional development within the team. - Strategic QA Planning - Define and implement a company-wide QA strategy aligned with product and development goals. - Build an automation roadmap to streamline testing and improve efficiency. - Establish and monitor QA metrics and KPIs such as defect detection rate and release quality. - Process Optimization - Continuously assess QA workflows, tools, and processes to enhance efficiency. - Develop and enforce QA standards for manual, automation, performance, and security testing. - Collaborate with DevOps to integrate automated testing into CI/CD pipelines. - Test Planning & Strategy - Design and execute comprehensive test plans covering functional, regression, integration, and end-to-end testing. - Prioritize testing based on business risk, feature importance, and release timelines. - Manual Testing - Perform detailed manual testing of new features, enhancements, and bug fixes. - Validate UI/UX, performance, and responsiveness across devices and browsers. - Log, track, and document defects clearly to support timely resolution. - Automated Testing - Design, maintain, and enhance automated test scripts using relevant tools. - Integrate automation within CI/CD for faster, more reliable releases. - Identify new automation opportunities to improve test coverage and efficiency. - Cross-Platform Testing - Conduct compatibility testing across web, mobile, and tablet devices. - Ensure consistent performance and user experience across browsers, operating systems, and devices. - Performance & Load Testing - Partner with DevOps and engineering teams to perform performance, scalability, and load testing. - Identify and resolve system bottlenecks to enhance platform stability. - Bug Tracking & Reporting - Use tools like JIRA or Bugzilla to log and manage defects. - Create detailed, reproducible bug reports with relevant evidence. - Provide stakeholders with regular testing progress and defect resolution updates. - Collaboration with Development & Product Teams - Partner with developers to understand system architecture and critical testing paths. - Participate in sprint ceremonies to improve QA and development workflows. - User Acceptance Testing (UAT) - Support product and business teams in planning and executing UAT. - Ensure final releases meet business goals and customer expectations. - Track and ensure UAT feedback is resolved before production releases. - Continuous Improvement - Stay updated with the latest QA trends, tools, and automation technologies. - Refine testing methodologies and practices to enhance overall product quality. Qualifications & Experience: - Bachelor's degree in computer science, Engineering, or related field. - 8+ years of experience in Quality Assurance, preferably in large-scale e-commerce environments. - Hands-on experience with Magento or similar e-commerce platforms is an advantage. Essential Skills: - Proven experience managing QA processes across full SDLC. - Strong expertise in creating and reviewing test cases, identifying edge scenarios, and building robust test data. - Deep understanding of test coverage and QA lifecycle management. - Ability to leverage automation testing tools and frameworks. - Skilled in defining automation requirements and ensuring 360 QA coverage. Technical Skills: - Proficiency in manual and automated testing methodologies. - Strong experience with API testing and SQL/database testing. - Hands-on experience with automation tools like Selenium, JUnit, TestNG. - Experience in performance/load testing using tools like JMeter or LoadRunner. - Familiarity with JIRA, TestRail, or similar QA management systems. - Knowledge of CI/CD pipelines, agile frameworks, and DevOps collaboration. - Understanding of AWS/cloud infrastructure and microservices architecture. - Programming experience in Java, Python, or JavaScript.,