Wipro is hiring For EX-Wiproites -Solutions Delivery Analyst and BOM

Job Description

Wipro is hiring for EX-Wiproites for Solutions Delivery Analyst (DA) and BOM - GGN/Noida/Chennai/Coimbatore GGN -Wipro HR Services India Pvt Ltd, (SEZ) Building 2, Candor Techspace, IT/ITES,SEZ, Tikri, Sector-48, Gurgaon 122001, Haryana Noida- (Non-SEZ) Tower - A, Plot No - 6, Tech Boulevard Park, Sector -127, Noida - 201301, Uttar Pradesh Chennai - Olympia Tech park Coimbatore - Elcot IT park Work Mode : Work from Office Shift timing -5.30pm to 3.30am (based on business requirements) Please share your updated resume along with profile information @ 9919737276 Roles & Responsibilities Stay current with Industry developments in Health & Benefits domain Active participation in client renewal meetings and data collection projects at bidding stage Understand client contractual agreement and performance measures Acknowledged as a subject matter expert (SME) on client plan provisions Monitor client operations measures to proactively manage client-level impacts Respond to client requests in a timely fashion using effective communication skills Proactive management of operations metrics to meet or exceed SLA targets Assign and manage work, including workload distribution, track status of outstanding work, ensure SLA metrics are met/ exceeded, identify training opportunities, review and approve SOPs, identify activities for transition. Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes Identify growth areas for BOAs and provide opportunities in those areas Identify cross-training opportunities and implement cross-training action plan Establish strong client relationships to support and facilitate tough client conversations with acceptable client outcomes Develop and deliver client-specific operational training and support domain related training Be a good team player and coach in order to create a healthy environment of trust amongst the team. Qualifications Graduate 4-8 years experience in US Benefits Domain and Benefits Administration Strong working knowledge of MS applications like Excel, Word, PowerPoint Good Communication Skill