Job
Description
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society, the workplace embraces diversity and inclusion. It is a place where you can continue to grow, belong, and thrive. Your career at NTT DATA is about believing in yourself and seizing new opportunities and challenges. It's about expanding your skills and expertise in your current role and preparing yourself for future advancements. That's why you are encouraged to take every opportunity to further your career within the great global team. As an Applications Managed Services Engineer (L1) at NTT DATA, you will provide essential support and monitoring services for clients" critical software applications, including ErP and Middleware technologies. Being the go-to problem solver, you will proactively identify, investigate, and resolve application-based incidents to ensure consistent meeting of Service Level Agreements (SLAs). Your responsibilities will include monitoring and managing client applications, responding to service requests, and resolving low-complexity incidents to ensure smooth running of clients" applications. Working on the first line of support, you will quickly identify and resolve issues or escalate when needed. Additionally, executing approved maintenance activities such as patching and configuration changes will be part of your role. Communication plays a crucial role in this position. You will support clients via phone or chat, ensuring efficient and effective meeting of their needs. Moreover, creating and updating knowledge articles to streamline processes and improve service delivery will be essential. Work optimization opportunities, including automation and process improvements, will be a focus of your responsibilities. Occasionally, you might also contribute to project work and be involved in implementing and delivering disaster recovery functions and tests. Your proactive approach and positive outlook will ensure clients always have a smooth and efficient experience. To thrive in this role, you need to have entry-level experience in managing platforms such as Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Basic knowledge of infrastructure and technology within supported technical domains (e.g., ErP, Windows, Linux, SQL, Oracle Middleware, and Webserver) is required. Strong planning skills, a client-focused mindset, effective communication across different cultures, active listening skills, and a positive outlook are also crucial. A bachelor's degree in information technology/computing or equivalent work experience is preferred. Workplace Type: On-site Working Equal Opportunity Employer,
