WFM RTA - International Voice Process

3 - 8 years

0 Lacs

Posted:3 weeks ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

WFM RTA 

International Voice Process 

US Shift

Location: Gurgaon

Min Exp: 3+ Years

Salary: 30% hike on current

Availability: Immediate to 15 days

Key Responsibilities:

  • real-time call queues

  • AHT, SLA, Occupancy, Shrinkage, Service Level

  • intra-day staffing

  • breaks, offline activities, skill assignments

  • real-time alerts

  • intra-day, end-of-day, and interval reports

  • RTA dashboards

  • Partner with Ops, QA, Training & HR for smooth workforce planning and execution.

  • rostering, scheduling, skilling

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