WFM Executive BPO

Urgent Hiring for WFM Exective for international BPO

Night Shift

Must have experience for WFM with experience of 4-6 years from the Customer Service/ BPO industry.International BPO industry.

The ideal person will be somebody who has solid experience in Planning/Scheduling and Reporting in a Customer service process Chats + Calls + Emails in this order. ---

WFM Professional:

1. Forecasting - Predict call volumes, customer interactions, or workload. Analyze historical data, trends, and business changes. Estimate how many staff will be needed daily/hourly.

2. Staff Scheduling - Create efficient staff schedules to meet demand. Balance shift timings, breaks, and off days. Ensure compliance with labor laws and employee preferences (where possible).

3. Real-Time Monitoring - Monitor live performance (e.g., call queues, agent availability). Adjust staffing or shift plans on the fly to handle unexpected demand or absenteeism.

4. Capacity Planning - Plan long-term resource needs based on future campaigns, hiring, attrition, etc.

5. Reporting & Analysis - Generate performance reports on metrics like shrinkage, adherence, occupancy, and service levels. Provide insights to management to improve efficiency and reduce costs.

6. Communication & Coordination - Work closely with HR, operations, and training teams to align hiring, onboarding, and capacity plans.

Salary Max 6 LPA

Work from office

Day shift 5 days working

Location : Navi Mumbai ( Thane Wagle estate )

If interested in the above mentioned Opening kindly contact on the below given Number. 8369658421

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Experience:

• Planning/Scheduling and Reporting in a BPO process: 3 years (Required)
• WFM international BPO: 4 years (Required)

Language:

• Excellent English (Preferred)

Work Location: In person