We are seeking a Customer Support Executive with prior experience in the chemical industry to manage client inquiries, process orders, and provide excellent customer service. The ideal candidate should have knowledge of chemical products, strong communication skills, and the ability to coordinate between clients and internal teams. Key Responsibilities:Handle customer inquiries related to chemical products, pricing, and availability. Process sales orders, track deliveries, and ensure timely dispatch of products. Maintain accurate customer records and manage documentation. Coordinate with the sales team, logistics, and production department for smooth operations. Provide after-sales support and resolve complaints or issues promptly. Update customers on new products, offers, and technical information. Ensure compliance with safety and quality standards in communication and documentation.
At Wendor, we’re transforming the vending industry in India with our in-house designed, tech-enabled smart vending machines — already live in 70+ cities and expanding rapidly. We’re a focused, fast-growing team where everyone takes ownership and moves with purpose. We’re looking for a Support Executive who can ensure our customers get fast, helpful, and solution-oriented support when they face issues with our vending machines. You’ll act as the first line of communication with users, resolve technical queries, and coordinate with internal teams to ensure a smooth and reliable support experience. Key Responsibilities Respond to customer issues related to vending machines via call, WhatsApp, or ticketing systems Provide quick resolutions within the defined TAT (turnaround time) Escalate issues that cannot be resolved at your level to the relevant internal teams (engineering, logistics, etc.) and follow up until closure Visit customer sites when required, especially in cases where remote troubleshooting isn't possible Log all customer interactions, issue types, and resolution steps clearly in the system Track open tickets and ensure nothing is left unresolved Work closely with the operations, production, and tech teams to ensure cross-functional issue resolution Identify patterns in support tickets and suggest improvements in support processes or product reliability Contribute to building a knowledge base or FAQ to help reduce repeat issues Maintain professionalism and empathy in all customer interactions Share regular updates on support trends, escalations, and feedback with the team Requirements 1–3 years of experience in customer or technical support, preferably in a hardware or IoT product environment Strong communication skills (spoken and written) in English and Hindi Problem-solving mindset with a calm and empathetic approach Basic technical knowledge (mechanical/electrical) is a strong plus Willingness to travel for field support when needed Experience using CRM or ticketing tools is preferred A team player who is organized, reliable, and takes ownership
At Wendor, we’re transforming the vending industry in India with our in-house designed, tech-enabled smart vending machines — already live in 70+ cities and expanding rapidly. We’re a focused, fast-growing team where everyone takes ownership and moves with purpose. We’re looking for a Tele Sales Executive to be the first voice of Wendor for potential customers. In this role, you will engage with leads from various channels, understand their needs, and introduce them to Wendor’s offerings. You’ll be a key contributor to our sales funnel by qualifying leads and setting up meetings with the sales team. Key Responsibilities Engage with leads assigned to you from sources like IndiaMART, marketing campaigns, or inbound interest Call and pitch Wendor’s products and services in a clear, engaging manner Understand the lead’s requirements and help them see how Wendor can meet their needs Schedule meetings for qualified leads with the appropriate regional sales manager Keep CRM records updated with accurate and timely information on calls, status, and next steps Suggest ideas to improve sales conversations, lead conversion, and learning in your role Stay informed about Wendor’s product offerings and vending industry trends What We’re Looking For 1–2 years of experience in telesales, inside sales, or customer outreach (B2B preferred) Strong communication and listening skills, with the ability to handle objections professionally A self-starter who takes initiative and is eager to learn and grow Basic comfort with CRM tools and Google Workspace (Sheets, Docs, etc.) Fluent in English and Hindi (additional languages are a plus) Organized, accountable, and able to manage multiple leads at once