WD Service Designer

Key Responsibilities:

• Purpose of the Role
• To gather customer requirements create high level designs in their area of specialization for medium complexity projects and validate directly with external customers to ensure high quality customer experience
• Key Responsibilities
• Project Responsibilities
• Demonstrated experience in understanding and navigating the B2B sales process including lead generation negotiation and closing deals
• Proven ability to facilitate workshops engaging senior stakeholders and effectively addressing and solving complex problems through collaborative methods
• Expertise in mapping current processes as is and designing improved processes to be including the creation of detailed journey maps and service blueprints
• Strong skills in conceptualizing and articulating a clear vision for service and product offerings ensuring alignment with business goals and customer needs
• Ability to translate detailed journey maps into high level features and requirements working closely with Product Managers and Tech Leads to develop comprehensive roadmaps
• Practical experience with Salesforce understanding its capabilities and how it can be leveraged to enhance service design and delivery
• Familiarity with Agile and Lean methodologies with experience applying these approaches to service design projects
• Skilled in conducting user research and usability testing to gather insights and validate design decisions
• Strong stakeholder management skills with the ability to build and maintain relationships with key stakeholders across different levels of the organization
• Excellent communication and presentation skills capable of clearly conveying complex ideas and solutions to diverse audiences

Preferred Skills: