Hiring- *Customer Service Associate* Location - Viman Nagar, Pune. Job Role: - 1. Handle inbound customer inquiries via multiple channels (voice, chat, email) related to travel bookings, including flights, hotels. 2. Maintain a high standard of service quality, adhering to customer service guidelines. 3. Communicate effectively with customers, ensuring a positive and helpful interaction. Qualification: - 1. Minimum HSC or equivalent; a Bachelor's degree is a plus. 2. Excellent communication skills in English, both verbal and written. Salary: - 1. Fresher: 21K CTC – 17K in hand 2. Experience: Upto 24K CTC – 21K in hand. Extra Benefits: - 1. Performance Incentives. Shift Time & Week Off: - 1. 5 Days working 24*7 Rotational Shifts (Including Night Shifts). 2. 2 Rotational Week Off. Transport Facility: - 1. Pick-up and Drop facility available
Responsibilities: * Manage international calls with US clients * Maintain high call quality & customer satisfaction * Follow company policies & procedures at all times * Handle international voice queries via phone Health insurance Provident fund Office cab/shuttle
Role Highlights: Handle inbound calls/emails to resolve US customer billing issues Understand recurring charges, billing cycles, surcharges, and taxes Deliver excellent communication and quick issue resolution Work with CRM tools and collaborate with internal teams Eligibility: 6 months to 1 year international voice process experience (US process preferred) Strong verbal communication and logical thinking Comfortable with rotational night shifts Perks: Both Way Cab (within transport radius) Loyalty Bonus up to 20,000 Fast-track growth opportunities Interview Rounds: Ops/UAT Round Versant Test (Min Score 58 or 60) Role & responsibilities