Warranty Analyst Ultraviolette Automotive

2.0 - 5.0 years

4 - 7 Lacs

Bengaluru

Work from Office

Coordination in the Warranty Centre: Handle day to day operations and activities within the Warranty Centre. Ensure compliance with warranty policies and regulations. Liaise with after sales service team, to efficiently handle warranty-related tasks. Conducting Level 2 (L2) Analysis on Field Failure Concerns: Perform in-depth analysis of field failure concerns to identify root causes. Utilise analytical tools and methodologies to investigate and resolve issues effectively. Initiating Warranty Claims Closure: Manage the complete lifecycle of warranty claims, from initiation to closure. Consolidates monthly / periodic COPQ (cost of poor quality) & work on supplier charge back (with SQA) Improving 3M, 12M, and CPU Efficiency: Enhance and optimize the efficiency of key performance metrics such as 3MIS,12MIS,24MIS and Warranty CPU Reduction Develop and implement strategies to streamline processes and improve outcomes. Offering Support for Recalls and Campaigns: Provide comprehensive assistance for recall and campaign initiatives. Collaborate with cross-functional teams toensure seamless execution and compliance. Requirements Must have Electric Vehicle Knowledge Exposure to warranty management and field failure analysis is desirable. Must have knowledge about conducting Level 2 (L2) analysis. Must have ability to coordinate with SQA and external suppliers (for charge back processes). Willingness to learn new areas (like supportingrecalls and campaigns in a technical environment). ","

Posted 2 months ago

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