Posted:4 days ago
The NOC Engineer is responsible for real-time monitoring, incident detection, and initial troubleshooting of network and service platforms to ensure high availability and SLA compliance. This role involves alarm handling, ticket management, and effective coordination with cross-functional teams for timely incident resolution and escalation.
Candidates should have experience in Telecom/ISP NOC environments, strong knowledge of IP networking (routing & switching), and hands-on experience with monitoring and ticketing tools.
- Monitor network, service, and application platforms using enterprise monitoring tools.
- Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.
- Create, manage, and maintain incident tickets with accurate severity, timelines, and documentation.
- Troubleshoot network and service issues across routing, switching, access, and application layers.
- Coordinate and manage P1/P2 incidents, including bridge calls and stakeholder communication.
- Escalate incidents to internal teams, vendors, and leadership to ensure timely resolution.
- Collaborate effectively with cross-functional teams to minimize service impact and restore services.
- Ensure compliance with operational processes, SLAs, and incident management best practices.
- Network Monitoring & ITSM Tools
- Routing, Switching & IP Networking
- DOCSIS, HFC, CMTS & Broadband Technologies
- Core, Access, Security & Load Balancing Platforms
- Voice, Video, Wi-Fi & Mobile Technologies
- Enterprise Applications & Service Platforms
- International Customer handling Experience preferred.
- 38 years of experience in Telecom, ISP, or Network Operations Center (NOC) environments.
- Strong understanding of IP Networking, Routing, and Switching concepts.
- Hands-on experience with network monitoring, incident management, and ticketing tools.
- Good coordination and stakeholder communication skills
- Excellent troubleshooting and analytical skills.
- Strong coordination, stakeholder management, and collaboration skills.
- Familiarity with ITIL processes and best practices is preferred.
- CCNA or equivalent networking certification will be an added advantage.
Interested Candidates with Excellent Communication can come to office and mention my name Chinki.
Contact person - Chinki
Free courses, interview questions and practice for each skill.
Work from Office
Full Time
Capgemini
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