Walk-in || International Voice Process Executive

International UK Voice Process Customer
Support Executive Job Title Customer Support Executive International UK Voice Process Location Chennai Employment Type Full-Time Shift UK Rotational Shifts Job Summary We are looking for enthusiastic and customer-focused professionals to join our International UK Voice Process team. The candidate will be responsible for handling inbound/outbound customer interactions, understanding customer requirements, resolving queries, and providing a high-quality customer experience. The ideal candidate should have excellent English communication skills, a customer-centric approach, and the flexibility to work in UK rotational shifts. Key Responsibilities • Handle customer calls for the UK process in a professional and courteous manner. • Understand customer requirements and provide accurate information and appropriate resolutions. • Resolve customer queries, complaints, and service-related issues within defined timelines. • Maintain a high level of customer satisfaction and deliver an excellent customer experience. • Follow defined call-handling procedures, quality standards, and compliance guidelines. • Accurately document customer interactions and update relevant systems. • Escalate complex issues to the appropriate team when required. • Meet defined KPI, SLA, productivity, quality, and customer satisfaction targets. • Maintain professional communication and demonstrate active listening skills. • Work effectively as part of a team in a fast-paced international customer service environment.

Required Skills
• Excellent verbal and written English communication skills. • Strong UK/International accent comprehension. • Good active listening and interpersonal skills. • Strong customer-handling and problem-solving abilities. • Ability to remain calm and professional while handling difficult customers. • Basic computer knowledge and good typing skills. • Ability to navigate multiple applications while speaking with customers. • Willingness to work in UK rotational shifts, including weekends and holidays as per business requirements. • Previous experience in International Voice / UK Voice / BPO / Customer Support will be an advantage. Eligibility • Graduate / Undergraduate with relevant experience. • Freshers with excellent communication skills may also be considered. • Candidates should be comfortable working in UK rotational shifts. • Immediate joiners / candidates with short notice periods are preferred. Preferred Experience 03 years of experience in International Voice Process / UK Customer Support / BPO / Call Centre / Customer Service. What We Offer • Opportunity to work with an international customer base. • Professional and supportive work environment. • Career growth and learning opportunities. • Performance-based incentives, subject to company policy. • Exposure to international customer service standards.