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eClerx
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Walk-in || International Voice Process Executive

Walk-in || International Voice Process Executive

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

eClerx

0 - 2 years

2 - 3 Lacs

Chandigarh

Posted:4 days ago

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Job Description

We are looking for motivated and customer-focused individuals to join our Inbound Voice Team as Technical Support Agents. The role involves handling incoming customer calls, understanding technical issues, providing troubleshooting assistance, and ensuring customer satisfaction.

Key Responsibilities

Handle incoming calls from customers seeking technical support.
Identify technical problems and provide step-by-step solutions.
Resolve customer queries professionally and efficiently.
Record customer interactions and solutions in the CRM system.
Escalate complex issues to the relevant teams.
Maintain service quality and follow company procedures.

Requirements

Good verbal and written communication skills.
Strong problem-solving abilities and basic technical knowledge.
Patience and a customer-friendly attitude.
High school diploma or equivalent required.
Freshers are welcome; technical certifications are an advantage.

About eClerx

eClerx is a global business services company specializing in technology, data analytics, and process management solutions across multiple industries.

Benefits

Health and life insurance
Mobile phone reimbursement
Commuter assistance
Paid sick leave and paid time off
Provident Fund (PF)

Job Type: Full-time

Benefits:

Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund

Skills Required

BPO International BPO International Voice process Handling International voice Voice International voice process

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Work Mode

Work from Office

Job Type

Full Time

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Walk-in || International Voice Process Executive