Posted:1 week ago
IntouchCX Hiring International Chat & Voice Process | Freshers Welcome
We invite you to an interview tomorrow between 11:00 AM and 3:00 PM. Please be available onsite for the interview rounds.
We are seeking enthusiastic and customer-focused Customer Service Associates to join our Chat Support team. In this role, you will serve as the primary point of contact for customers, providing exceptional service through inbound and outbound calls. You will be responsible for resolving customer concerns, building strong relationships, and delivering a seamless customer experience. The ideal candidate possesses excellent communication skills, strong problem-solving abilities, and a passion for helping customers.
The role of the Customer Service Associate (CSA) - Chat And Voice will be responsible for:
Handle customer interactions through inbound and outbound voice
calls.
Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
Deliver a high-quality customer experience by demonstrating professionalism, empathy, and active listening.
Build rapport with customers and establish trust through effective communication.
Manage customer expectations regarding issue resolution and follow-up timelines.
Accurately document customer interactions and actions taken within internal systems.
Maintain compliance with company policies, procedures, and quality standards.
Support customer retention and satisfaction by providing exceptional service during every interaction.
- Freshers are also eligible
- Minimum 6 months of experience in an International Chat / Voice Process .
- Excellent written English communication skills- High school diploma or equivalent.- Strong problem-solving skills and ability to multitask.
- Two-way cab service within a 30 km radius.
- Opportunities for growth in a global CX organization.
Opportunity to work with a leading global customer experience organization.
Comprehensive training and career development opportunities.
Inclusive and collaborative work environment. Exposure to international clients and world-class customer service practices.
Performance-driven culture with opportunities for growth and advancement.
Two way cab service within 30kms of radius
[Intouch CX's B16 building, Raheja Mindspace - 5 floor ]
Free courses, interview questions and practice for each skill.
Work from Office
Full Time
IntouchCX
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Experience: Not specified
2.25 - 4.0 Lacs P.A.
Experience: Not specified
2.25 - 4.0 Lacs P.A.
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