Walk in Drive - Technical Process Specialist - 11th NOV

Infosys BPM

3 - 8 years

4 - 7 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

office365 international voice

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Should have good communication to handle end-users / Customers from GAR, GER and AMR ( Global )
Should be from service desk, VOICE background, handling end user/ customer for technical and have done troubleshooting on hardware and software related issues with specifically laptops and desktops.
Looking for candidates with proficiency and hands-on experience in the following Microsoft 365 tools
Outlook Efficient email communication and calendar scheduling.
OneNote Structured note-taking and information organization.
Access (PC only) – Database creation, management, and reporting.
OneDrive – Secure cloud storage and file synchronization (up to 1 TB).
SharePoint – Document management, team collaboration, and intranet solutions.
Exchange Online – Enterprise-grade email hosting and calendaring.
Microsoft Teams – Real-time chat, virtual meetings, and team collaboration.
Excel – Advanced spreadsheet operations, data analysis,and visualization.
PowerPoint – Professional presentation design and delivery.

Also should have basic knowledge on the below,

Task Manager – Monitor system performance, processes, and startup apps.
Event Viewer – View detailed logs for system events and troubleshooting.
Device Manager – Manage hardware devices and drivers.
Disk Management – Partition and format drives.
Windows PowerShell / Terminal – Advanced command-line interface for automation and scripting.

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